Forum Discussion
Are you getting any error messages when that crashes?
Have you checked to be sure your drivers are all up to date?
https://help.ea.com/en/help/pc/pc-graphics-troubleshooting/#updatedrivers
No error messages, and all drivers are up to date, is there anything else i should check?
- EA_Mako5 years ago
Community Manager
I'm not sure if you had a chance to try the steps from the first post before the method you found elsewhere, but that would be worth trying next.
If you're still having trouble after that, can you attach a DxDiag file so we can get a bit more information?
- EA_Mako5 years ago
Community Manager
You should be able to click the link in the previous post or here: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
Then you'll be able to attach that file in a new post here, or to a live chat if you'd prefer to speak with someone directly about it.
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