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TheWeetek's avatar
TheWeetek
4 years ago

Star Wars Battlefront 2/1 not launch - nothing happens

Hello. I installed Star wars battlefront and Star wars battlefront 2 to my EA program and when I click on launch, nothing happens. I tried for example different game, like Titanfall 2 and that work...
TheWeetek's avatar
TheWeetek
4 years ago

unfortunately not.

EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
4 years ago
@TheWeetek, and have you tried to launch the game from the Xbox app, rather than the EA app?
  • TheWeetek's avatar
    TheWeetek
    4 years ago

    in XBOX app - the Titanfall 2 again falls, when I run the multiplayer, after loading the multiplayer screen

    in Xbox app - the Star wars battlefront 2 (celebration edition). when I run, it only opens my EA app and nothing happens.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @TheWeetek, you mentioned that you tried something with your Windows Defender & Windows Firewall, but did you also manually made exclusions for the EA app and the game in both programs?
  • TheWeetek's avatar
    TheWeetek
    4 years ago

    well, windows defender contains firewall..(its one app we could say).

    i see, the xbox is there, the games are there, the EA app I add there and still the same.. as I wrote, I tried even stop the firewall for some time, unfortunately no change.

    usually it should write some message, that firewall denies the app , not just not game running I guess.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @TheWeetek, hmm, that's unfortunate.

    Have you also tried to reset the Xbox app?

    - Click Start and click Settings.
    - Select System.
    - Select Apps & features.
    - Find the Xbox app and click Advanced options.
    - Click Reset. Restart your device so that the changes can take effect.

    If that didn't work, maybe you can also try to reinstall the Xbox app?

    Uninstall and reinstall Xbox app

    - Click start, and then type Windows PowerShell on the search box.
    - Right-click, and then select Run as administrator.
    - Type the following command to uninstall Windows Store: Get-AppxPackage xboxapp | Remove-- AppxPackage
    - Hit Enter.
    - Launch Windows Store again and download Xbox App.
  • TheWeetek's avatar
    TheWeetek
    4 years ago

    i tried reinstalling EA and xbox both , restart PC , install again and nothing happens.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @TheWeetek, that's unfortunate. It seems like not a single troubleshooting step that we offer here via the forums seems to resolve the issues that you're experiencing. It's also unfortunate that you don't have another system to test it on, so we can potentially narrow down the issue.

    Have you tried to create a 2nd Windows admin account already & try it via that Windows account?
  • TheWeetek's avatar
    TheWeetek
    4 years ago

    hello. i tried it and it didnt help.

    for some reason I was able to run Star Wars battlefront 1 on the primary windows account .. but still i wasnt able to run star wars battlefront 2 or the titanfall 2 multiplayer.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago
    Hey @TheWeetek,

    That's very unfortunate to hear. I'm afraid that it looks like not a single troubleshooting step seems to work for the issue that you're experiencing. And unfortunately you also don't have another device to try it on, so we can maybe exclude some other potential factors.

    In this case I think the best thing you can do is trying to get in touch with a PC specialist to let them take a look at your machine, maybe they can figure out if it's something hardware related even, something we cannot really see from this side.

    It's an unfortunate situation, but I am afraid that our troubleshooting steps can only do so much.

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