Forum Discussion

7 years ago

Solved

STAR WARS Battlefront II stuck in first loading screen

hi it's about 2 months that when I'm trying to play SWBF2 it get stuck in the first loading and never show the main menu, i was busy with other games such as rb6 actually i AM disappointed with y...

EA_Ataashi
7 years ago
@Sith_Behnam

If your PC is below minimum requirements we cannot guarantee that it will always work. Your GPU is quite good, but your CPU is simply under-performing and if we introduce any tweaks to the game (usually with updates), it's possible that devices below minimum requirements might have issues with running the game. The argument that you were playing the game before unfortunately is not a good one.

You can always contact our live support to ask if a refund is possible in such situation, but please have our refund policy in mind.

It's also the 3rd time when I have to edit your posts due to too big font size - remember that abusing the formatting options is against our rules. Your posts are also borderline rude. There is no need to use offensive language.

/Ataashi

Sith_Behnam

7 years ago

@EA_Ataashi

it has nothing to do with it! i've palyed it before with the exact PC on high setting!!!

single player... multiplayer.. (obviously it had TONS of BUGS!!!!)

DON'T FOOL ME WITH FALSE EXCUSES!😠

my friend is playing it with LOWER CPU!!!! LOWER GRAPHIC!!!!

what are you talking about!???

i think you are all just killing time and don't want to fix the game because G.Lucas is not gonna let you make any Star Wars again!

FIX IT OR GIVE BACK MY MONEY😠😠😠

EA_Ataashi

EA Staff (Retired)

7 years ago

@Sith_Behnam

If your PC is below minimum requirements we cannot guarantee that it will always work. Your GPU is quite good, but your CPU is simply under-performing and if we introduce any tweaks to the game (usually with updates), it's possible that devices below minimum requirements might have issues with running the game. The argument that you were playing the game before unfortunately is not a good one.

You can always contact our live support to ask if a refund is possible in such situation, but please have our refund policy in mind.

It's also the 3rd time when I have to edit your posts due to too big font size - remember that abusing the formatting options is against our rules. Your posts are also borderline rude. There is no need to use offensive language.

/Ataashi

zackboring
7 years ago
Hey I just got this same issue too, except yesterday it was working fine, but today after the hotfix update it will not stop loading.
OldManMe
7 years ago
I'm seeing this too. Ryzen 5 2600 MSI RX580 Gaming X
nthacks-dot-com
6 years ago
@EA_Ataashi I am seeing this same problem too after the recent updates.
My specs are good enough as I have played more than half the game earlier with no issues.
2.5-GHz Intel Core i7-4710HQ
Nvidia GTX 860m 2GB VRAM

I also tried deleting the folder in "Documents" with no success.

Hope I can get a solution to this soon.
Thank you
EA_Atic
DICE Team
6 years ago
Hey @nthacks-dot-com, have you tried updating all drivers and windows?

Also looking at those laptop specifications you are below our minimum requirements with that CPU so keep that in mind.

MINIMUM REQUIREMENTS

Spoiler

OS: 64-bit Windows 7 SP1/Windows 8.1/Windows 10
Processor (AMD): AMD FX 6350
Processor (Intel): Intel Core i5 6600K
Memory: 8GB RAM
Graphics card (AMD): AMD Radeon™ HD 7850 2GB
Graphics card (NVIDIA): NVIDIA GeForce® GTX 660 2GB
DirectX: 11 Compatible video card or equivalent
Online Connection Requirements: 512 KBPS or faster Internet connection
Hard-drive space: 60GB

/Atic
BigBoss0703
5 years ago
DUDE, it DOESNT LAUNCH. Stop repeating your half assed answers please.
RLG_ET
5 years ago
@EA_Atic i tried to get on the game, but im stuck on the first loading screen. my os is windows 10 and my processor is AMD Ryzen 5 2500U
nowkyy
5 years ago
@EA_Ataashi wrote:
@Sith_Behnam
If your PC is below minimum requirements we cannot guarantee that it will always work. Your GPU is quite good, but your CPU is simply under-performing and if we introduce any tweaks to the game (usually with updates), it's possible that devices below minimum requirements might have issues with running the game. The argument that you were playing the game before unfortunately is not a good one.

The argument that he was playing before is a great one. You would not have tweaked the game in a way that a product below minimum standards would be stuck in a loading screen, especially if he/she could play it before, despite what you say about MINOR tweaks supposedly causing the cpu to go from adequeute to being literally unable to render the menu. It's clearly an issue of a different nature, and while it would've been acceptable to admit you didn't have a solution, claiming it is this a hardware limitation is hilariously misleading. I only post on this thread to help insure nobody takes this reply seriously. The poster may have been rude, bit this response will continue to mislead consumers due to being a front page result on a common issue.
EA_Atic
DICE Team
5 years ago
I'm closing this thread to stop it being necroed.

If you have any issues with SWBF2 please make a new topic about the issues you are having and what kind of steps you have tried to solve it.

/Atic