Stuck looking up and spinning around, only keyboard works

Recently when i enter into any match, my character looks up and it get stuck there spinning while looking up, i did everything, reinstalling game, Origin tool to fix, driver updated, moving document folder to desktop etc etc but nothing works...

EA_Mako
5 years ago
@kingvahe You should be able to open the Start Menu in Windows and click Settings there, then select Devices to see a list of the devices you have installed. You may need to try removing the virtual joystick from that list.

13 Replies

Tukorneger
5 years ago
@kingvahe Hi there im having the same issue....
Tryied everithing, nothing works...
I just cant play the game
EA_Mako
Community Manager
5 years ago
Hey @kingvahe @Tukorneger ,

This may be caused by an overlay in some cases. You should be able to try disabling this setting in Origin by going to Application Settings > Origin In-Game and disabling it there to check.

It may also be worth trying to disable any other overlays you have running, most commonly Discord. Can you give that a try and let us know if there's any change?
Tukorneger
5 years ago
@EA_Mako Yeah, thank you for your response Mako.

I already did that.
DIsabled Origin in game.
Im not actually using discord.

reinstalled all drivers, unplugged all computer accesories and such.

Still no luck... actually, the game is unplayable at this state 8/
EA_Mako
Community Manager
5 years ago
@Tukorneger

Thanks for giving that a shot. Not being able to look around at all would make it pretty hard to get much of anything done in-game for sure. Have you been able to try a clean boot?
https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc

Beyond that if you're still having this issue, can we get a DxDiag attached to dive a bit deeper and see what else may be going on?

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information
Tukorneger
5 years ago
@EA_Mako Hey there, i tryied a clean boot, my computer started faster lol... but the game is still the same.

Im ataching a Dxdiag in hope you can look for a fix
(thank you for your effort)
Tukorneger
5 years ago
@EA_Mako Hey i finally fixed this, i can play now (forget my previous post sending you a DxDiag)

The error was caused by a virtual joystik driver i had installed for flight simulator.
I went to windows device control and delete all devices i had there wich were not the ones im actually using.
Problem solved.

Thank you a lot for your time and effort!
EA_Mako
Community Manager
5 years ago
@Tukorneger
Excellent, glad to hear it! Thanks for the update letting us know what caused that for you. Enjoy the game!

@kingvahe
Are you able to check and see if there's something similar in your case?
kingvahe
5 years ago
@Tukorneger I have flight simulator 2020 too and i have installed virtual joystick drives (thrustmaster Airbus edition) how did you disabled?
kingvahe
5 years ago
@EA_Mako I did all but nothing worked, i think my issue is same as tukorneger but im not sure how he did it, i unplugged my joysticks but the problem still persists...
EA_Mako
Community Manager
5 years ago
@kingvahe You should be able to open the Start Menu in Windows and click Settings there, then select Devices to see a list of the devices you have installed. You may need to try removing the virtual joystick from that list.