Forum Discussion

Poneyyyyyyyy's avatar
Poneyyyyyyyy
4 years ago
Solved

SWB2 crashing after few minutes of running

Hi, so when I play the game or even let it run without playing, it crashes after like 10 minutes. I've reset my PC totally twice and idk why SWB2 still crashes. I've checked my drivers and everything...
  • EA_Leeuw's avatar
    EA_Leeuw
    4 years ago
    @Poneyyyyyyyy,

    This is no 1-to-1 live support service, I am afraid, but a forum. A forum which is primarily meant for players who are helping other players. If you would like a directly 1-to-1 live chat service, I recommend checking https://help.ea.com/contact-us.

    Checking drivers with some sort of 3rd party program isn't really the best thing you can do, to be honest. Most of the time these kinds of programs download other things than you would think.
    If you would like to really make sure that your drivers are fully updated, I recommend checking the support page of your PCs motherboard for example. Or if you have a pre-build or laptop, checking their online support websites.
Poneyyyyyyyy's avatar
Poneyyyyyyyy
4 years ago

In red, it's my headphones.

EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
4 years ago

@Poneyyyyyyyy, alright. Can you give this a try by any chance? I'm curious to see if it actually does something in your situation as well.

  • Poneyyyyyyyy's avatar
    Poneyyyyyyyy
    4 years ago

    Ok, but in my case do I only disable Realtek Audio and Nahimic mirroring device (it's with realtek driver if I'm not wrong) or do I disable ALL the devices ?

  • Poneyyyyyyyy's avatar
    Poneyyyyyyyy
    4 years ago

    I've just tested it, my entire computer crashed.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @Poneyyyyyyyy, can you check it with the RealTek devices first?
  • Poneyyyyyyyy's avatar
    Poneyyyyyyyy
    4 years ago

    With Realtek devices only the game crashes, with all the devices, the entire computer crashes

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @Poneyyyyyyyy, oh alright, that shouldn't happen at all. Disabling audio devices should not cause your whole PC to crash... Hmm, in that case I highly suspect it could be a Windows 11 issue, I am afraid.

    When is the last time you have checked for available drivers for devices such as your soundcard and CPU? Not talking about the GPU drivers here, since I assume that you keep these up to date?

    Also, are you using any third party antivirus programs by any chance?
  • Poneyyyyyyyy's avatar
    Poneyyyyyyyy
    4 years ago

    I don't think it's Windows 11 because it was already happening on Windows 10 and yesterday I've reset twice my computer and upgraded to Windows 11.

    Last time I've checked my drivers was yesterday, I've made a lot of scans with DriversCloud and each time there is no drivers to update. (If you have another software that scans your drivers and tells you which need to be updated, don't hesitate to give me the name of it)

    And because my game crash even if I disable audio controllers in my Device Manager, I think it's caused by Realtek but not 100% sure about that.

    And no, I'm not using any third party antivirus.

  • Poneyyyyyyyy's avatar
    Poneyyyyyyyy
    4 years ago

    Up, since no one is responding for some time

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @Poneyyyyyyyy,

    This is no 1-to-1 live support service, I am afraid, but a forum. A forum which is primarily meant for players who are helping other players. If you would like a directly 1-to-1 live chat service, I recommend checking https://help.ea.com/contact-us.

    Checking drivers with some sort of 3rd party program isn't really the best thing you can do, to be honest. Most of the time these kinds of programs download other things than you would think.
    If you would like to really make sure that your drivers are fully updated, I recommend checking the support page of your PCs motherboard for example. Or if you have a pre-build or laptop, checking their online support websites.
  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @Poneyyyyyyyy, no worries, that's what we're here for. 🙂

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