The game will freeze and crash

My relevant spec details:  windows 7x64 - nvidia 840m - intel core i7 / Origin Access

Ran through a couple fixes with support until it requires reboot. I started the game again - load times from clicking play, to intro video starting 35-48 seconds (still seems very long), but it was hitting 2-5 minute load times, just getting worse with each load...

The first scene of campaign is still stuttering, it's like a bad buffer video that buffers 2 seconds from # seconds earlier audio, every  few seconds.. does that make sense? haha - video is the same stutter....

below are the two steps they had me do (this hasn't resolved the issue for me yet):

First fix attempt:

Move the "STAR WARS Battlefront II" folder from  "C:\Users\UserName\Documents\STAR WARS Battlefront II", to the desktop.

Second fix attempt:

1.Completely log out and close down Origin
2.Hold down the Windows key and R
3.Type in "%ProgramData%" (without quotes) and click OK
4.Now open the Origin folder.
5.Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6.Hold down the Windows key and R
7.Type in "%AppData%" (without quotes) and click OK
8.This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9.Click on the word "AppData" at the top of your window
10.Open the Local folder here
11.Delete the Origin folder listed here
12.Restart your PC and log back into Origin

As I said above - no improvements really other than load time decrease, still have the video audio stuttering and overall laggy-like gameplay. Going to go watch netflix and will contact support again later saturday ....