Forum Discussion

8 years ago

Solved

Thousands of crafting parts vanished Battlefront II

Product: Star Wars Battlefront II Platform:Microsoft XBOX One What is your issue related to? In-Game Store & Crates Summarize your bug I had saved up abut 100K Credits over a month or so of playin...

DYSPROssium
8 years ago
Hello @SUH-Velt
You stated that you have tried to make contact to developers to solve your (terrible) issue, but have you contacted the customer support of EA?
Developers are not likely to handle specific personal cases. I think you have the best chance if you contact EA and tell them what happened.
https://help.ea.com/en/contact-us/ (link for convenience)
Before you contact them, try to get them convinced that this really happened.
When did this bug happen? (date, version of the game, platform)
How many credits/crafting parts did you lose. If you have proof of your loss, that would speed things up
Good luck!

DYSPROssium

Hero (Retired)

8 years ago

Hello @SUH-Velt

You stated that you have tried to make contact to developers to solve your (terrible) issue, but have you contacted the customer support of EA?

Developers are not likely to handle specific personal cases. I think you have the best chance if you contact EA and tell them what happened.

https://help.ea.com/en/contact-us/ (link for convenience)

Before you contact them, try to get them convinced that this really happened.

When did this bug happen? (date, version of the game, platform)
How many credits/crafting parts did you lose. If you have proof of your loss, that would speed things up

Good luck!

SUH-Velt

8 years ago

Thznk you for the link, but other than showing my current cp balance I can't show physical proof that they disappeared while I was logged out. D:

DYSPROssium
Hero (Retired)
8 years ago
@SUH-Velt
Did it work? Have you contacted them?
- Alliecat7803
  8 years ago
  Whoa...I would have gone nuts having that many credits and not using them for a month. Knowing that I could be playing with massively upgraded characters and just sitting on those points instead would have made me crazy.
- SUH-Velt
  8 years ago
  Yeah, I got about 66% (no pun intended) of the parts back. Still needs addressed though