Hey there @Major_Shrekoning
So, here is the guidance to refunds: https://help.ea.com/en-us/help/origin/origin/what-s-the-great-games-guarantee/
How the refunding should go is that you click on this link here: https://help.ea.com/en/refund/
If you have any games which qualify for a refund, they should show up on that link. Make sure you login first as well. It should tell you about this if you haven't logged in.
If for some reason this doesn't work, you can use the support link to ask for a refund: https://help.ea.com/en/contact-us/
You've said that you've already gotten to the part where you try to get into a chat so I will save the details to how you can contact the support. I will remind you though that in the event that your support page doesn't work right, please try out the following:
- Disable ad blockers
- Disable pop-up blockers
- Disable no-script
- Allow cookies on EA Help
- Press F5 to refresh the page
- Clear the browser cache
- Try another browser
Internet Explorer/Edge works usually fine if nothing else does.
Oh, also, remember that it is Sunday currently. During Sundays it can be difficult to get to support as they're usually running the support with a skeleton crew as majority of people are having a day off.
If all else fails, to ensure that you are able to contact EA at least somehow, here are some regional phone numbers you can try to use in order to contact them:
UK: +44 203 0141818
France: +33 4 81 68 08 08
Spain: +34 911 230 490
Germany +49 221 37 050 193
Austria: +43 720 88 33 49
Mexico: +52 33 4770 5297
Norwegian: +47 21 08 17 06
Dutch: +31 20 80 83 219
Swiss: +41 225 18 10 05
Poland: +48 22 39 70 840
Good luck !
