EA Staff (Retired)Hey @UKflipside
So just to sum up your issue ... You and your kids are playing on Xbox One. You can access multiplayer on your main account, but your kids are unable to log in with their accounts and they have this problem only in SWB2, is that correct?
Also, could you send me your case number from EA Help? I'd like to take a look at the screenshots, which you've attached.
Thank you!
/Ataashi
I would like some assistance with this same issue if possible. I am able to login to all EA Games on our Xbox One under my profile (primary Gamertag) but my son is not able to. This includes Madden 19, Star Wars Battlefront, etc. Please help!
@DChambo24- You are the primary owner of the games and must be logged in for the games to load. When your son logs in are you still logged in?
Try setting him up on a family account. settings/account/family settings. Also check privacy & online safety / Content restriction settings. If you have set him up as a child, age restrictions may block the games.
I am having the same problem on Battle Front (the first one) is it because I don't have Xbox live?
