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UKflipside's avatar
UKflipside
8 years ago
Solved

Unable to login - we cannot complete this action at this time

  HI all Platform - Xbox ONE This issue is bugging me as online play works for me , the primary ID on the xbox, but neither of my kids can login to their EA accounts. Other EA games work just ...
  • UKflipside's avatar
    UKflipside
    8 years ago
    Brilliant, thank you.

    Yes your summing up of my rant is spot on and Ive PM'd you the details

    Look forward to hearing from you

    Matt
DChambo24's avatar
DChambo24
7 years ago

I would like some assistance with this same issue if possible.  I am able to login to all EA Games on our Xbox One under my profile (primary Gamertag) but my son is not able to.  This includes Madden 19, Star Wars Battlefront, etc.  Please help!

ggibb65's avatar
ggibb65
Hero (Retired)
7 years ago

@DChambo24- You are the primary owner of the games and must be logged in for the games to load. When your son logs in are you still logged in?

Try setting him up on a family account. settings/account/family settings. Also check privacy & online safety / Content restriction settings. If you have set him up as a child, age restrictions may block the games.  

  • Miles_B_Anderso's avatar
    Miles_B_Anderso
    5 years ago

    I am having the same problem on Battle Front (the first one) is it because I don't have Xbox live?

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