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HUSHHSUH's avatar
HUSHHSUH
6 years ago
Solved

Unwanted Visual Screen Filter When Game Is Launched

Product: Star Wars Battlefront II
Platform:PC
What is your issue related to? General
Summarize your bug Game launches with a visual filter of some sort that is not native to my display.
What is your gamertag/PSN ID/EA Account name? HUSHHSUH
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 01/01/2019
What time did you see the bug? (HH:MM AM/PM) 12:00 PM
In what game mode did the bug occur? Campaign
What is your time zone? NST - GMT + 12:00
Steps: How can we find the bug ourselves? Launch the game.
What happens when the bug occurs? Game launches with a visual filter of some sort that is not native to my display.
What do you expect to see? A patch update to fix this issue.
Please select your region Australia
AMD or Nvidia Model Number Device ID: 10DE 1E04 37C01458 Part Number: G150 0031

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This bug has been around since I purchased the game several months ago and has still yet to be patched. Often times when I start the game it will launch with a strange high contrast filter of some sort which isn't what my default display looks like. The screen appears darker and the colours much more vibrant and bright than it should be. At first I thought it might be the game trying to use HDR but now I'm not so sure. In the display settings I can return the display to normal by switching from Windowed and back to Fullscreen a couple times, but this is not ideal and quite annoying. My display is a Samsung 32" UJ590 UHD Monitor, but I don't think this has anything to with the monitor.

I've provided pictures of the comparison. Apologies for the poor quality, as it is a filter of some sort a screenshot would not show the difference.

  • EA_Atic's avatar
    EA_Atic
    6 years ago
    @HUSHHSUH and you sure the re is no setting on the monitor that is being activated. And as you it does look like a form of HDR is being turned on. Is freesync active?

    /Atic

3 Replies

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    6 years ago

    Looking at the screenshot its not clear cut what you mean, is that it get more brighter or? @HUSHHSUH 

    /Atic 

  • HUSHHSUH's avatar
    HUSHHSUH
    6 years ago

    @EA_Atic

    Apologies, it's difficult to explain without showing you in person. I've attached pictures I've edited to show the difference. The darker picture is how the game looks when it launches, so as you can see the game applies some sort of filter to make the screen darker and the colors more contrasted, whereas the second picture is what it should look like by default. That's the best way I can describe it. As I said this filter disappears when I switch between the Windowed and Fullscreen mode, but it would be great if it didn't do it at all

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    6 years ago
    @HUSHHSUH and you sure the re is no setting on the monitor that is being activated. And as you it does look like a form of HDR is being turned on. Is freesync active?

    /Atic

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