Upon launching, black screen, then it goes half white, then the mouse appears.

Almost three weeks I'm having this problem. I contacted EA ''support'', which gave me a list of things to do:

1. Please go to the following url and do appropriate http://help.ea.com/en/article/how-to-check-if-your-pc-meets-minimum-requirements/

This will check all hardware and software compatibility according to game requirement.

Please run this program and let me know the response.

2. Please go to the following url and do appropriate http://help.ea.com/en/article/programs-that-may-cause-conflicts-with-origin/

It includes a list of programs which might conflict with origin.

Please check for these programs if installed on your PC.

3.Now clean registry, clear cache and temp files using the help link http://help.ea.com/en/article/how-to-use-ccleaner-to-fix-pc-issues/

4.Now check for the updation of PC :

update youe operating system using the url http://windows.microsoft.com/en-us/windows/windows-update

download and install the latest DirectX Redistributable from the link http://www.microsoft.com/en-us/download/details.aspx?id=8109

download and install the latest version of the .NET Framework using the link http://www.microsoft.com/net

download and install the latest updates to C++ using the link http://support.microsoft.com/kb/2019667

update your video card drivers using the link http://help.ea.com/en/article/finding-devices-and-updating-drivers/

update network drivers if new drivers exist.

5. Repair/update game using the link http://help.ea.com/uk/article/i-cannot-load-my-game-from-origin-or-i-am-having-issues-in-game/

6. Unplug all USB devices (aside from mouse and keyboard)

7. Please disable User Account Control using the link http://windows.microsoft.com/en-ie/windows/turn-user-account-control-on-off#1TC=windows-7

8. Please disable the Origin in-game overlay (IGO). To do this, launch the Origin client. Then go to the Origin menu, Application Settings, Origin In Game, and then uncheck "Enable Origin In Game."

9. Now, Run the game in Admin Mode using the link : http://help.ea.com/in/article/how-do-i-run-a-program-or-a-game-as-an-administrator/

10. Please disable firewall programs installed on your PC as these programs may block data packet flow.

11. Please create a new admin account using the following help link: https://help.ea.com/in/article/how-to-create-a-new-admin-account/

If issue does not resolved. please collect Dxdiag and MSinfo report using the following help links and contact us again.

http://help.ea.com/in/article/how-to-gather-dxdiag-information/

http://help.ea.com/in/article/how-to-find-and-attach-your-msinfo/

1. Please go to the following url and do appropriate http://help.ea.com/en/article/how-to-check-if-your-pc-meets-minimum-requirements/This will check all hardware and software compatibility according to game requirement. Please run this program and let me know the response.2. Please go to the following url and do appropriate http://help.ea.com/en/article/programs-that-may-cause-conflicts-with-origin/It includes a list of programs which might conflict with origin.Please check for these programs if installed on your PC.3.Now clean registry, clear cache and temp files using the help link http://help.ea.com/en/article/how-to-use-ccleaner-to-fix-pc-issues/4.Now check for the updation of PC :update youe operating system using the url http://windows.microsoft.com/en-us/windows/windows-updatedownload and install the latest DirectX Redistributable from the link http://www.microsoft.com/en-us/download/details.aspx?id=8109download and install the latest version of the .NET Framework using the link http://www.microsoft.com/netdownload and install the latest updates to C++ using the link http://support.microsoft.com/kb/2019667update your video card drivers using the link http://help.ea.com/en/article/finding-devices-and-updating-drivers/update network drivers if new drivers exist.5. Repair/update game using the link http://help.ea.com/uk/article/i-cannot-load-my-game-from-origin-or-i-am-having-issues-in-game/6. Unplug all USB devices (aside from mouse and keyboard)7. Please disable User Account Control using the link http://windows.microsoft.com/en-ie/windows/turn-user-account-control-on-off#1TC=windows-78. Please disable the Origin in-game overlay (IGO). To do this, launch the Origin client. Then go to the Origin menu, Application Settings, Origin In Game, and then uncheck "Enable Origin In Game."9. Now, Run the game in Admin Mode using the link : http://help.ea.com/in/article/how-do-i-run-a-program-or-a-game-as-an-administrator/10. Please disable firewall programs installed on your PC as these programs may block data packet flow. 11. Please create a new admin account using the following help link: https://help.ea.com/in/article/how-to-create-a-new-admin-account/If issue does not resolved. please collect Dxdiag and MSinfo report using the following help links and contact us again. http://help.ea.com/in/article/how-to-gather-dxdiag-information/http://help.ea.com/in/article/how-to-find-and-attach-your-msinfo/