Weapon or Weapon mods won't unlock

Product: Star Wars Battlefront II
Platform:Microsoft XBOX One
What is your issue related to? In-Game Store & Crates
Summarize your bug Playing Co-Op Mode, after achieving the respective milestones for unlocking 2 weapons and a mod in the Officer class. Said upgrades fail to unlock, No crates awarded, weapons remain locked in collection. Milestones in Career show requisite number of kills achieved, but not greyed out as they would be if awarded. The following items failed to unlock: Ion Shot for the S-5 (for achieving 150 kills with S-5) BLURRG-1120 (for achieving 200 kills as an Officer) BL-18 (for achieving 50 kills in Co-Op)
What is your gamertag/PSN ID/EA Account name? Cymbals LTW WTS on XBOX, CYMBALSLTWWTS on EA
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 02/29/2020
What time did you see the bug? (HH:MM AM/PM) 23:30
In what game mode did the bug occur? Capital Supremacy
What is your time zone? PST - GMT - 8:00
Steps: How can we find the bug ourselves? Check my account. Either that or play thru and see if you can replicate it.
What happens when the bug occurs? I fail to get my earned upgrades
What do you expect to see? Award of the respective milestones and upgrades
Please select your region North America
AMD or Nvidia Model Number

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Playing Co-Op Mode, after achieving the respective milestones for unlocking 2 weapons and a mod in the Officer class. Said upgrades fail to unlock, No crates awarded, weapons remain locked in collection. Milestones in Career show requisite number of kills achieved, but not greyed out as they would be if awarded. The following items failed to unlock:

Ion Shot for the S-5 (for achieving 150 kills with S-5)
BLURRG-1120 (for achieving 200 kills as an Officer)
BL-18 (for achieving 50 kills in Co-Op)