Wrong Epic Games account linked to Origin.

First of all, sorry for my English, I'm using a translator:

I'm having a totally unpleasant experience with EA, first of all, on January 15 I'm going to link my Epic account with MY Origin account d*****[edit: email address removed] and I find it linked to the user “SawinSPB”, I get into the mail and I see that since December 2020 someone has been accessing my account, has changed the language and region to Russia, from this IP: 185.32.66.163 and that it is who has linked MY Origin account to his Epic account.

I contact EA and they unlink the accounts.

I try to link my Origin account to my Epic account and I get a message telling me that it is still linked to the “SawinSPB” account.

I contact EA and they tell me that it is a generalized error and that they are working on it, that is what they have told me from January 15 to January 27 every time I have contacted them, that " wait ”, how much? They don't know how to tell me, they don't give me information about the status, nothing, they just tell me to try and wait, I've been testing and waiting for 13 days.

Tired of waiting, I look for alternatives, I find out that two EA accounts can be "merged", as I have another account that I create at the time I think: I can try to link that account to Epic and then merge the one of d*****[edit: email address removed] with her and so I have my Epic account linked to my Origin account with all my games.

But no, for some reason if you have Apex (a free EA game that you can download from any EA account) they won't let you merge that EA account with another, because God knows, any other game you have is no problem, you lose the save and online data but they pass it, but if you have the Apex they won't let you, I don't find any sense but I resign myself to it.

I ask them to unlink my secondary EA account from my Epic account to keep waiting for a solution but it can't be done, because another EA assistant had already done it 4 hours before when I tried to merge it but they gave me evasions, and they tell me that I have to wait 6 months.

Great:

EA won't let me link my Epic account because a Hacker did it before and unlinking from him doesn't work and they don't know why.

EA won't let me merge two accounts if Apex is in your game library.

EA won't let me unlink my Epic account manually and you have to wait 6 months to do it again.

I start to believe that they are not working on it, and now even if they have a solution I would have to wait 6 months to link my main account with my Epic account.