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Fumozo's avatar
5 years ago
Solved

Wrong Epic Games account linked to Origin.

So, day 14 Battlefront 2 was given for free by Epic Games I was excited to play it and didn't notice that my Epic Games launcher was logged in my girlfriends account and because of that I accidentally linked her Epic Games account to my Origin account. I already contacted support in a total of 5 times, 3 times in chat and 2 in call.

In their end they where able to unlink her account from my Origin one but even after they had unlinked her account from mine I was still getting an error saying that I cant connect my own Epic Games  account to my Origin one because my Origin account is already linked to hers, even after they unlinked it. I also noticed that the message I slightly changed after the support unlinked her account.

I also contacted Epic Games 3 times in total and they told me that in their end the accounts weren't linked anymore and this problem that I was facing had to be solved by EA.

At this stage I am almost out of hope that I will be able to link my Epic Games account to my Origin and that is frustrating because it will be extremely annoying having to create another Origin account only to be able to link my main Epic Games account and to be able to play EA games that I have or might get on Epic Games in the future, it will be a real pain in the *. (I am still trying to get EA support to fix this for me, my ticket about this problem is still open, my case number is #73091510).

I linked the pictures of the error message I get before and after the support unlink her account for you guys to see the difference in the message and I also linked a print of my connected accounts in my account page to show you guys that her account at this moment isn't linked anymore to mine but the error still persists.

I am posting this here to see if this problem gets more attention and I really hope it gets fixed in the future, with the Battlefront 2 being free in Epic Games for a whole week, I doubt that I am the only one who made this mistake of linking the wrong account to my Origin and if you who is reading this also have this problem, please leave a reply, it will help us to get more attention to this topic.

  • Hi @Actson,

    Sorry to hear this! To ensure we're speaking to the authorized account holder for any issues related to your account you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us for assistance. 

    We can't assist with this type of issue via AHQ I'm afraid.

108 Replies

  • Sk4nkw0n's avatar
    Sk4nkw0n
    Rising Adventurer
    4 years ago

    I made a futile attempt to 'bump' this issue via EA Support on Twitter and got this response: 

    "I understand your frustration, but if you unlink an account from your EA Account, you can’t link a different account of the same type to it again in the future. This is stated in the disclaimers on our website: http://bit.ly/UnlinkPersona. -Zav"

    So, they're mentioning 'disclaimers' now... I replied saying how this disclaimer wasn't highlighted at all at the point I 'mistakenly linked to my son's account, but that reply was subsequently ignored.

    I don't think this is ever going to get fixed, regrettably...

  • @Sk4nkw0n Congratulations to EA for this unfixed problem 7-month 'anniversary' 🙂

    I just can't think of that this will not be solved. How? Accidental things happen sometimes just like happened with us? They are closing out all of us here.
  • Sk4nkw0n's avatar
    Sk4nkw0n
    Rising Adventurer
    4 years ago
    @nyersike I've actually installed this SWBF2 with my own Origin account via EA Play, which is in turn via Xbox Game Pass for PC.

    Which of course, isn't a free workaround but it's something worth mentioning for any other subscribers.

    Still daft situation this like!
  • nyersike's avatar
    nyersike
    4 years ago

    The problem is not fixed since January 2021.

    So I wish all of us here with the same problem a happy 9-month without a fix. 😉

  • Feburary 2022 and its not fixed yet.

    Its great.

    How to fix a real easy problem, please dont ask EA.

    Anything what they have to do is a fix in their SQL DB ☹️

    Delete the entries of the epic accounts, thats it.

  • grotc's avatar
    grotc
    3 years ago

    not fixed on ea app :hah:

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