EA StaffHello everyone,
first and foremost: Merry Christmas!
To shed some light on this: The three of you who provided Xbox Gamertags all have them linked to an underage EA account, so there seems to be a pattern. It can occur that some online content is not available to underage EA accounts.
You can find more information about online access for underage accounts in this help EA article.
Also feel free to post your Xbox Gamertag (or PSN-IDs, if applicable) so we can check if it's related to the EA account being underage. Which sounds reasonable, taking into account you tried altering the settings on the Xbox account.
I adjusted all the parental controls on the Xbox side and still could not connect, so I aged up my son's Xbox account to 18 and still can't connect. It looks like adjusting parental controls on the Xbox side doesn't change anything on the EA side. My son's Xbox Gamertag is AwesomeKing421. Please help!
