Community Manager@Ca55ius2k
Can you let me know of the following:
I have just bought this game and it crashes every time a crate is opened. Hard crash then when the Xbox one x is being turned on it says it over heated. This happened 4 times in a row. I don’t want it to ruin my Xbox and there are lots of instances of this happening with other people consoles. My Xbox has never crashed like this before until playing this game. No issues at all with Apex Legends or Fortnite. Very much so game specific not a hardware issue. Please provide a solution or just remove the animation.
EA know of this issue but a small number of people it's happening to, so don't know if it's a big enough problem for them to fix it.
If you go back a page or so you can see the different solutions I have tried but still hasn't fixed it.
Community ManagerWe've raised this up to the team for review, however we strongly urge getting in contact with our Live-Support team so we can have a specialist pull up your account to give this a closer look. The team will always consider bug reports even if it's affecting a small group of players, but with limited reports it may take longer to fix depending on the difficulty in reproducing the error. We apologize for any negative experience it's had on your time in enjoying Star Wars Battlefront II.
Click here to contact an EA Advisor
I hadn't played the game in a while but jumped back in a couple of weeks ago. Am experiencing the shut-off on my Xbox One X also, every time I open a crate.
Community ManagerHey everyone,
If you're still experiences crashes when opening crates please reply back with the following:
