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When I try to log on with my Xbox, after putting my email in it loads and loads and when I go off when it loads it says: You have lost connection to EA Servers. Please check your internet connection...
Thanks for reaching out to the community on Answers HQ and letting us know what you're running into.
Once you have a moment can we give the following steps a try?
- Make sure you have the latest software update.
- Perform a power cycle.
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Unplug any devices attached to the USB slot.
- Reinstall the game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.
- Troubleshoot your connection to EA games
- Open you're Xbox NAT Type
- Clear the MAC Address.
- From the Xbox dashboard, click Settings, then go to All Settings.
- Go to Network, then Network Settings.
- Click Advanced Settings, then Alternate MAC address.
- Select Clear, then restart your Xbox.
Thanks!
