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masterengineer's avatar
masterengineer
4 years ago

Amazon Prime Gaming - Origin - Jedi: Fallen Order will not load.

I have Amazon Prime Gaming. They have a code for Jedi: Fallen Order. I redeemed the code without linking my EA and Amazon accounts. I redeemed the code on Origin. I downloaded the game. When I went t...
x2witness1x's avatar
x2witness1x
New Novice
4 years ago

Having the same issue.  

"There is a problem with your game's setup.  Please reinstall your game."

Needless to say, reinstalling did not fix the issue.  Repair did not help either.  Any suggestions?

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    4 years ago

    Hey, can you try a clean boot to see if any programs are messing with STAR WARS™ Jedi: Fallen Order™ and turn off any overlay programs, such as Discord or Nvidia experience.

     

    Can you add a Dxdiag so we can see what hardware and drivers you have? 

     

    Let me know if this works or not for you. 🙂

     

    /Atic

    • x2witness1x's avatar
      x2witness1x
      New Novice
      4 years ago

      Ran a clean boot.  Still a no go.

      "There is a problem with your game's setup.  Please reinstall your game."

      • EA_Atic's avatar
        EA_Atic
        Icon for DICE Team rankDICE Team
        4 years ago
        can you add a dxdiag so we can see what kind of set up you have. @x2witness1x

        /Atic

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