Hackers in Battlefront 2015/2017: what are EA responses ?

Dear EA, hi everyone,

I have been playing battlefront 2015 and 2017 since release on console and later on PC.

I have loved those games so much and crafted great memories playing them. Unfortunately, they have shown to be close to unplayable. (at least recently)

The following applies more to BF2015 since that's the game I've played the most recently. Cheaters and hackers are all over the place: they see you everywhere, they kill you through wall, they take significantly less damage and deal absurd amount of damage.

It is very important to understand, that this not just one hacker in the lobby. Those are several people in the same lobby making the game unplayable, and if you dare say something in the chat, they make the game crash and you instantly return to the main menu. My games usually last 3 minutes before I am kicked out to the main menu, and those are 3 minutes during which I was just killed through wall, at absurd ranges, with absurd amount of damage in no time.

This has not always been the case. For instance, I do not remember encountering cheaters at launch.

We, the players, use the report feature offered by AI to signal those hackers. However, nothing has changed in years. Cheaters come back with new accounts. Sometimes, they are still playing with the same one, despite reports.

My question is, EA, what are you really doing against this ? What are the difficulties you encounter doing so ? How do you see the future of it ? Is the situation overwhelming ? If yes, how it it possible since you have expert hands on the code and can patch the game for each hack reported ?

This is a real problem, because you are still selling a game that is almost exclusively an online players versus players game. It holds breaches exploited by hackers, which make the game unplayable. If you allow me the comparison, grocery stores are not selling spoiled food, so why would you ?

I, as a player who bought your games, really needs to understand the situation. How did we come to this ? Why can't you get rid of cheaters ? What are doing to solve this issue, also what are you not doing ? I love BF2015. I really wish I could play it. But for now I just need explanations on the products I bought.

I know this might not be read. But I am writing on the forum because I know that EA is less and less reachable; from experience, you cannot get those sorts of answer with the technical support system. Also, it is with great pleasure that I will read any comment from people with knowledge on the matter.

Sincerly yours.