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EA_Archi
EA Staff (Retired)
9 years agoHello @PS7221
I am really sorry for those issues with the Companion App. Have you tried to login, using alternative web browser? Have you been able to use the app before? Keep us updated.
Cheers,
Archi
9 years ago
I love the app and I was using it daily for over a year...tried different browsers and keep getting the same message..any advice? :-/
- Anonymous9 years agoI am also still encountering the same problem. I have a Samsung galaxy s8
- ietxmmyrus9 years ago
EA Staff
Hey guys, I just checked on my iPhone, it works fine there. Can you make sure that you empty your relevant browser's cache on your mobile devices?
Also try switching between mobile data and Wi-Fi if possible.
- Anonymous9 years agoFixed it on my Samsung note 4 by wiping the game data in the phones app settings.
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