Forum Discussion
EA_Ataashi
EA Staff (Retired)
7 years agoHey @Patripio
Can you clarify if just the game gets shut down or your console completely crashes? Do you have a similar issue with any other games on Xbox One?
/Ataashi
7 years ago
the game crashes, only the battlefront 1
- EA_Ataashi7 years ago
EA Staff (Retired)
Hmm... I don't think problem with our servers would cause the whole game to crash 🤭
Could you both try a few troubleshooting steps for me?
- Power cycle your console.
- Check the system updates.
- Reset your console to factory defaults while keeping your games and apps.
- Clear your cloud data.
- Check if your connection is good.
Thanks!
/Ataashi
- ApprovedAnonymous7 years ago
I made a clip of the crash, clip ends because it goes back to the Dash.
I tried all those help suggesttions and none worked. I have more then one profile on my xbox and when booting up the game those profiles don't crash like this.
- 7 years agoI play in other profile and works, my profile is the problem
- 7 years agoAll of us have performed all of these steps as you've indicated. It is clear that the game crashes the instant that it connects to E A servers. I want several other online games including Call of Duty see if the eaves fortnite and player unknown and none of these games have any issues connecting to multiplayer and again it only occurs the instant that your xbox friends list resolved with the EA servers