Bluescreen at launch
Product: Star Wars: Squadrons
Platform:Steam-PC
Please specify your platform model. PC
What is your gamertag/PSN ID/EA Account name? Era3er
Are you playing in VR? No
Which part of the game is the issue happening in? Other
Please explain 'Other' At app launch, during EasyAntiCheat init
What were you doing when the bug occurred? Step by Step detail is helpful. doubleclicked the game's desktop shortcut
Where did this issue occur? Please include menu name or in game location. before the start of the app proper
When did this happen? (dd.mm.yy hh:mm) 07.10.2020 23:50
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Can't play
What happens when the bug occurs? Windows crashes to a bluescreen with the message " PAGE FAULT IN NONPAGED AREA"
What do you expect to see? Game starting
Which ship were you playing? If not applicable, just answer "no" or "none." none
What components were you using? none
Which customizations (if any) were you using? none
Steam also lost the game installation after system rebooted after the crash and indicated that I have to reinstall it.
Try verifying the game files in Steam:
https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335
If you have any KB or PC case RGB lighting control software running, try disabling that.
Bluescreen issues are outside of the scope of support we provide here as they generally indicate an issue outside of our games.
Some more general troubleshooting steps:
- Make sure all available Windows Updates and hardware driver updates are installed
- Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
- Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135
Thanks.
