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When you are eligible to update your account, you will receive an Origin notification each time you log in.
If you fit here- players in Ireland must be 16 and players in Australia must be 15 and in other countries for up to 13 years to update to an adult account- I do not see why you could not change 🤔
Have you tried this steps to Updating a child account to an adult account ?? And didn't work?
Maybe you have the wrong year of birth in Origin? 🤔
Then the only way to resolve ,you need to create an incident using the Talk to a Game Advisor link on the left, and a Game Advisor will assist you.
Select Origin from the list.
Select a topic for the best results.
Scroll to the bottom and select Contact Us.
Select your platform and list a short description of your problem.
Select live chat or call me to request a call back from an advisor.
More details for How to contact EA http://help.ea.com/en/article/contact-ea-help/
Your suggestions didn't work and no, I did not put in wrong date of birth. But, there might be a chance it said "Your account will be a child account until you reach 16 years of age" or something like that. Although I do not live in Ireland nor Australia. I live in Sweden. Nothing here in the web says I have to be 16 years or older to access online features..
- Anonymous10 years ago
The age limits are set by the local government; EA merely applies whatever limit is in effect in Sweden, or wherever a member is living.
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