Forum Discussion

Anonymous's avatar
Anonymous
10 years ago

Crashing During Gameplay (GTX 850M)

I've been having problems with the game crashing during gameplay. It freezes and then says that the game has stopped working. This happens consistently about every 5-30 minutes. I'm almost sure my PC is not the problem. I played this game a lot in January and had no problems at all, but I stopped playing it when I went back to college and just now started again. Now it crashes every time I play it. Yes, my GPU driver is up to date. I've tried everything that I know of to fix this. I even reinstalled my OS. If you guys could help me out that would be great!

GPU: GTX 850M

CPU: Intel i7

RAM: 8 GB

Windows 10

3 Replies

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    10 years ago

    @vanguard185 Hey, one thing that immediately comes to mind is heat management on laptops. If dust has built up in the meantime that could be causing things to heat up the hardware might be shutting down to protect against damage. 

    Can you check the vents, and ensure everything is clear, and run some temperature monitoring when you play? It'll be worth noting whether the heat spikes up before the crashes happen. 

    Thanks. 

  • Anonymous's avatar
    Anonymous
    10 years ago

    I tested the temperatures while playing. I was able to play for about 30-40 minutes this time. The CPU temp started to rise pretty quickly and the last I looked before it crashed it was in the very high 80's. There was a lot happening in the game right before it crashed so it probably fluctuated into the 90's. Let me know what you think, but I'm thinking over heating is probably my problem. I had monitored the GPU's temp before I got on here and it was fine. I didn't really think about monitoring the CPU though. So I think I'm going to take off the back cover of the notebook and blow it out, and get a cooling pad to put under it.

    Thanks for the help @EA_David

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    10 years ago

    Thanks for the update, hopefully cleaning things out gets this fixed for you. 

About Star Wars Games Discussion

Talk with the community about EA's STAR WARS™ games.14,796 PostsLatest Activity: 6 years ago