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The team is aware of some reports of white screen crashes and we apologize to those experiencing this. Have you tried a power cycle with the console to see if that help avoids it?
How to power cycle your Xbox console:
- Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
- Unplug the console's power cable. Wait 10 seconds.
Important Be sure to wait 10 seconds. This step resets the power supply.
- Plug the console power cable back in.
- Press the Xbox button on your console to turn on the Xbox One.
- EA_Blueberry6 years ago
Community Admin
What type of Xbox One do you have?
- 6 years ago@EA_Blueberry Xbox one s
- EA_Blueberry6 years ago
Community Admin
If you have HDR and/or 4K enabled can you try disabling it to see if that helps prevent a white screen crash?
Here is how to do that: https://support.xbox.com/en-US/xbox-one/console/hdr-on-xbox-one
- 6 years ago@EA_Blueberry
ps4 also has a lot of frame drops, making the game experience bad - 4 years ago
I have a standard Xbox one, have installed game on just internal and external hard drive. Started over not from saved game. Power cycled too but I can not get past the corridor after the train (dream sequence/vision) every time I get to door in the imperial looking corridor I open it and the floor drops out from beneath me, I keep falling until I die and it asks to re spawn
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