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Anonymous's avatar
Anonymous
9 years ago
Solved

Direct X issue on launch

Not able to launch the game. The Direct X error showed. "DirectX Function "createInputLayout" failed with DXGI_Error_Device_Removed ("The video card has been physically removed from the system, or a...
  • ietxmmyrus's avatar
    ietxmmyrus
    9 years ago

    Hey @DreamFade,

    thanks for the DxDiag file, that might help.

    First of all, you are using an old build of Windows (10586) where the current one is 15063, you might want to update this.

    The other thing you should try is setting up a new Windows user account and make this an admin account. Here's how to do that.

    Then reboot your PC, log in as the new user and try to launch the game again.

ietxmmyrus's avatar
ietxmmyrus
Icon for EA Staff rankEA Staff
9 years ago

Hey @DreamFade,

thanks for the information provided - to get a better insight to your system as well as find out what the root cause might be, it'd be great if you could create and attach a DxDiag file. This article shows you how to do so. Feel free to tag me (@EA_Joker) once you've done so.

  • ietxmmyrus's avatar
    ietxmmyrus
    Icon for EA Staff rankEA Staff
    9 years ago

    Hey @DreamFade,

    thanks for the DxDiag file, that might help.

    First of all, you are using an old build of Windows (10586) where the current one is 15063, you might want to update this.

    The other thing you should try is setting up a new Windows user account and make this an admin account. Here's how to do that.

    Then reboot your PC, log in as the new user and try to launch the game again.

    • Anonymous's avatar
      Anonymous
      9 years ago

      Solved after updating Window, thanks a lot. @EA_Joker

      • ietxmmyrus's avatar
        ietxmmyrus
        Icon for EA Staff rankEA Staff
        9 years ago

        Thanks for confirming, @DreamFade, great news!

        Then enjoy the game, and if there's anything keeping you from playing, you know where to look for help.

        Have a great day.

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