Error 721
How do I fix this issue?
Forum Discussion
EA_Aljo
Community Manager
Community ManagerDid anything change with your account when this started happening? Did you add another gamertag or PSN ID to it maybe?
@EA_Aljo No. Just started happening last week. Was fine until then. I can connect if I use my phone as a hotspot but nothing else
- EA_Aljo
Then the issue is either with your ISP or your equipment. Are you sure you followed the steps I provided previously for power cycling?
- @EA_Aljo I was looking into it more and I play shared with 2 people around Xmas. (Play share. The one where it let's someone take over your game for an hour)
Other than that I have tried
Cold reset ps4
Replaced my router
Reinstalled squadrons
Deactivated a potential 2nd ea account
Re connected ea to pin
Tried having my ps4 in DMZ
Tried opening ports (have done this correct as far as I can tell.)
Restored licenses
Rebuilt database
I have no idea any more. My isp are pretty much saying its not them, and you guys are saying to talk to my isp.
It connects if I use my phone as a hotspot though. None of it makes sense anymore lol - EA_Aljo
Most reports I see of this are due to sharing the game. Are there still others you're sharing with?
- @Puddle_Nails78 The game share was also a good while before I had any problem
- @EA_Aljo No. Only one off. They used my account so would still be on my psn.
- EA_Aljo
I don't know what else it could be then. The best I can advise is to try contacting an advisor again to see if they have anything else to suggest.
- @EA_Aljo The button for ea help chat has gone. Just saying to call now
I'm having the same issue. PS4. I've never game-shared.
- @brady1138 Its infuriating that there isn't a more recent step by step guide. Only things to do with battlefront 2 (which is working fine on my ps4)
- EA_Aljo
Did you try everything that was suggested for Battlefront 2? They can still apply to Squadrons.
- EA_Aljo
Have you tried everything that's suggested in this thread?
Yep, I've done everything that @Puddle_Nails78 has done. Still nothing. It's a shame, I literally bought this ps4 to play this one game with my old X-Wing crew.
- EA_Aljo
I'm really sorry for the frustration. I loved the X-Wing and Tie Fighter games so I can understand your disappointment with not being able to play. Unfortunately, I just can't think of anything else to try so it would be best to contact an advisor according to the instructions I previously provided. If they get this resolved, can you let me know what it was that fixed this for you? Thanks!
- @EA_Aljo Right...I have a fix for this.
I managed to get hold of my brother who is a telecommunications specialist. Changed PORT TRIGGERING to enable the port forwarding codes required for squadrons/ps4 - EA_Aljo
That's good to know. I thought I had suggested that previously, but I see I didn't. I'll keep it in mind going forward. Thank you! Good luck and please let us know if you have any other issues. May The Force be with you 🙂
- @EA_Aljo Dead again
- EA_Aljo
Are you saying the issue has returned? If so, I really don't have anything else to suggest other than contacting support again.
A friend of mine has the same issue. We logged on with his account on my computer with the same error.
This is an account issue and not a local issue
- @AOD_TNT78 Thats good to know. Have literally tried everything I can find.
- @EA_Aljo What would I actually lose if I delete and re make an ea account?
- @EA_Aljo Have now talked to a couple more people who have the same issue.
Stared to happen at the same time too. - EA_Aljo
I'm very sorry, but I don't have any other suggestions. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
@Puddle_Nails78 Any movement on this for you? My entire squad is still down. Going on two weeks now of 721. Have gone through every possible troubleshooting recommendation, spent over an hour on the phone with EA this week, talked to my ISP. Still nothing.
@EA_Aljo Can you run this up the chain and get us some help? There's a growing number of players across all platforms getting this error code. It's not on our end.
- @brady1138 No joy. Still can't play.
And also got charged £20 for the phone calls I've made to EA...which is double my standard monthly phone bill.
Not amused
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