Fallen Order crash on opening screen
New Laptop zephyrus G16
Processor Intel(R) Core(TM) Ultra 9 185H 2.50 GHz
16 GB RAM
Geforce RTX 4070
Was able to open and play Fallen Order once. Next day, tried to open and it crashed on the opening title screens at the jedi order logo. Error code below.
LoginId:7ec294e52c0731fcd8e11da3090ee2b6
LowLevelFatalError [File:Unknown] [Line: 330] Direct3DDevice->CreateTexture2D(TextureDesc,SubResourceData,OutTexture2D) failed at C:/certp/r4/game/Engine/Source/Runtime/Windows/D3D11RHI/Private/D3D11Texture.cpp:485 with error E_INVALIDARG, Size=33424x828x1 Format=(0x0000002C), NumMips=1, Flags=D3D11_BIND_DEPTH_STENCIL D3D11_BIND_SHADER_RESOURCE , Usage:0x0, CPUFlags:0x0, MiscFlags:0x0, SampleCount:0x1, SampleQuality:0x0, SubresPtr:0x0000000000000000, SubresPitch:0, SubresSlicePitch:0 0x00007ff648e8650d starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff648e85207 starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff648e5f414 starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff648e7b754 starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff64936f588 starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff6490f52b7 starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff6490eecb4 starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff6490eee92 starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff6490efd89 starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff6490ee503 starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff648f54fa0 starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff64917f9b4 starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff649177039 starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff648977b14 starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff649383d32 starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff649383db8 starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff648a80cab starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff648a77f27 starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ffd3d40257d KERNEL32.DLL!UnknownFunction [] 0x00007ffd3e7caa48 ntdll.dll!UnknownFunction []
Hey @greenkrayon
When you have a moment can we try the following?
- Repair your game via the EA App - Repair (Library > Tile Dots > Repair)
- Check for other applications that may be limiting EA App or Game performance
- Close other running applications on your device
- Run the System File Checker tool, then Check for Windows and GPU updates
- Default to High-Performance GPU: Troubleshooting Graphics issues
- Restart your device in Clean Boot mode first then try again.
