Star Wars Battlefront (I) not recognizing keyboard

Hi @abjoseh Have you tried the following steps?

• Check for other applications that may be limiting EA App or Game performance
• EA App's Cache (Top Left Menu > Help > App Recovery) 
• Repair/Verify your game based on which client you are launching from
• EA App - Repair (My Collection > Tile Dots > Repair)
• EGS - Repair (Library > Tile dots > Manage > Verify)
• Steam - Verify in your library

• Run the System File Checker tool then Check for Windows and GPU updates  
• Install/Repair your VC++ files for Battlefront (Microsoft VC++ Link)
• Put your device in a Clean Boot then launch the game

Hi @EA_Illium ,

Thanks for helping me out. I've already tried some of the solutions. Others, like cleaning EA's cache, were new to me. Anyway, I've just tried all your steps and none worked.

There's a detail I didn't mentioned. The game warns me before starting about my graphics driver's version, but it is nonsense as I have the latest driver, and it appears as so in the message dialog it opens. It's just like the game is only checking the last digits of the driver version, and not also the ones before. Anyway, my graphics appear to be working fine as the game laucnhes quickly and it runs smoothly on start screen.

Also, I'm running Windows 11, latest version.

I've notice the file:

C:\Users\"USER"\OneDrive\Documents\STAR WARS Battlefront\settings\ProfileOptions_profile

I opened it with a text editor and saw some options, and there's a "GstInput.EnableController" that's set to 1. During my tests, I set it to 0 and the only I got was that the game didn't worked with controller. Is there any other option I could edit to make the game recognize keyboard input?

It is frustrating, and it's a problem I've never experienced with any other game. I'd really love to play this game and I have no problem with getting technical, as I'm a programmer and work with similar stuff every day. But my options with this are limited and I'd want at least an explanation of why is this happening.

HI @abjoseh Thanks for trying those steps, would it be possible to get a screenshot of the driver message?

Also when you have a moment can you try these additional steps?

• Disable all overlays (Discord, EA App, Geforce Experience, etc) 
  • You can disable EA Apps overlay via Settings > Application > In-game Overlay

Hi @EA_Illium,

thanks for taking the time to assist me. I've tried with overlays, without results. This is the message for the drivers:

Hi @abjoseh Would it be possible to get a DxDiag? To check do you only have Intel Graphics?

Hi @EA_Illium ,

Of course, here are the screenshots. Yes, I have only Intel graphics. Iris Xe.

Hi @abjoseh Thanks for the update! 

we may be running into an issue where the game is not running as intended. Would it be possible to try on a device that is in line with our minimum specs?

Windows minimum requirements

• OS: 64-bit Windows 7, Windows 8.1 and Windows 10
• Processor (Intel): Intel i3 6300T or equivalent
• Memory: 8GB RAM
• Hard Drive: At least 40 GB of free space
• Graphics card (NVIDIA): nVidia GeForce GTX 660 2GB
• Graphics card (AMD): AMD Radeon HD 7850 2GB
• DirectX: 11.0 Compatible video card or equivalent
• Online Connection Requirements: 512 KBPS or faster Internet connection

Hi @EA_Illium ,

Thank you for the attention. In fact, I'd love to help find the cause of the issue if there's actually one. Sadly, I only own my laptop and can't test the game with no other system. What I find very curious is the fact that the game runs perfect with a PS5 controller I borrowed. I was able to play and it was fluid and smooth.

Maybe, if Intel releases another version of its graphics driver whose last 4 number are bigger than the ones the game compares to, it doesn't pop the error and it doesn't trigger the problem with the input.

I'd also like to note that I'm playing other games without problem in my laptop. Hopefully, this game's support is not yet deprecated and if there's a bug, it may be solved, as it doesn't seem too complex.

HI @abjoseh Thanks for the Update, we might run into unexpected issues!

Out of curiosity does the Keyboard have any drivers or software that was installed after you first plugged it in? If so for the driver can you check for an update and if it uses software can you try uninstalling it and checking if input if picked up?

Hi @EA_Illium,

I was using my keyboard long before the game was installed. It is a Logitech MX Keys which is connected by Bluetooth. I've also tried disconnecting it and using the laptop's one, and using a basic USB Logitech K120 too. All drivers were updated. None of the keyboard worked.

Another info. The mouse input is not recognized either. The cursor moves, but it doesn't allow me to select items in the menu (I entered the main menu using a controller, and then disconnected it to switch to keyboard/mouse control). So the problem is not only with the keyboard.

Thanks again for the support, I hope we can solve this soon.