Forum Discussion
13 Replies
- EA_David10 years ago
Community Admin
@THE_FAT_MOOSE89 What system are you on? It sounds like PC, can you link your dxdiag? Have you been able to play in the past or has it always acted like this for you?
When it does freeze does the game lock up or "just" stall for a while? If it locks up do you get an error message?If you are on PC can you try a repair? Right-click the game panel to get the repair option.
https://help.ea.com/en/article/how-to-gather-dxdiag-information/
- ApprovedAnonymous10 years ago
Yes I'm on pc. I tried the repair as you said and I actually got to play 15 minutes of walker assault before it froze. When it freezes, the entire computer does lock up. The picture freezes, then the audio stops in layers. When it does this I can't do anything other then turn off my pc, and there is no error message. The freezing has only become a problem after the update with the new Hoth map. Freezing was rare before. I attached the diagnostic.
- ApprovedAnonymous10 years ago
Yes I'm on pc. I tried the repair as you said and I actually got to play 15 minutes of walker assault before it froze. When it freezes, the entire computer does lock up. The picture freezes, then the audio stops in layers. When it does this I can't do anything other then turn off my pc, and there is no error message. The freezing has only become a problem after the update with the new Hoth map. Freezing was rare before. I attached the diagnostic.
hello @EA_David!!!
I also have this same problem, but mine started to be quite regular after January update (Solo/Luke new outfit). It was working totally normal since then.
The problem is the same: when, and only when, I play multiplayer of any kind my game after some time breaks. It is not after I kill, get killed, change map, some time... It is completely random!
I've attached my dxdiag here, so please check it out and tell me what to do! PLEASE, I'M GETTING DESPERATE AFTER 1 MONTH OF THIS GAME NOT WORKING!!
Thank you!- EA_David10 years ago
Community Admin
@THE_FAT_MOOSE89 Hmm, It's hard to tell. Your system is below the min spec, so it could be performance strain, but as you say it's been working before.
Be sure to restart your machine with a Clean Boot for one, and make sure that your airflow/cooling on your laptop is adequate. You might want to run a temperature/performance monitor as you play, something may be maxing out before the shutdown. - EA_David10 years ago
Community Admin
@Gogo_VG Hmm, you seem to have the same discrete graphics card. Again it's below spec, but I've seen folks able to play below spec for extended periods without significant issues.
I'd try the same steps mentioned in the previous post. - ApprovedAnonymous10 years ago
What exactly is below specs on my device? I really want to get back to this game so I'm open to upgrading.
- ApprovedAnonymous10 years ago
When it comes to the critical hardware for games, all laptops are a dead end product. The CPU and GPU are permanent parts.
Processor: Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz (4 CPUs), ~2.4GHz
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Display Devices
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Chip name: Intel(R) HD Graphics Family
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
Driver Attributes: Final Retail
Driver Date/Size: 11/18/2015 12:00:00 AM, 35016296 bytes
WHQL Logo'd: Yes
Card name: NVIDIA GeForce GTX 860M
Manufacturer: NVIDIA
Chip type: GeForce GTX 860MYour CPU is far too slow to meet the requirements, will cause problems beyond freezing, and cannot be changed.
- ApprovedAnonymous10 years agoCould that be the cause of the freezing? I have been able to run the game for a very long time so I don't know why this would only affect me now.
- I just installed new WHQL driver for Nvidia, it came yesterday!
Played the game for ~2hrs with no problems, even on medium graphics... I think that CPU doesn't have to do much with this problem. The easiest thing is to say "your pc is too weak, buy a new one", rather then finding a real solution.