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Pekingese42's avatar
6 years ago
Solved

Game always freezes when coming out of hyperspace to Zeffo

Hello all, Ive been playing Star Wars fallen order for the first time on my original Xbox One. And I am at the part in the story where you have to travel to dathomir. However, ive been trying to completely explore the other planets before then, so I finished exploring Kashyyyk and Bogano, but when I travel back to Zeffo the game will freeze everytime at the cutscene where you leave hyperspace to arrive at the planet. I have tried reinstalling the game, traveling to other planets first, unplugging the Xbox, etc. all to no avail. Has anyone else had this annoying issue? 😕 and again thanks in advance. I attached a picture where the game crashes for me from a youtube video that shows about where in  the cutscene the game will crash, thanks in advance! 

  • Hi @jdi1981,

    (These steps will only work if you have cloud saves enabled)

    If you highlight Fallen Order on the dashboard and then hit the Start button and select Manage Game you should see an option on the left that says Saved Data, select that and then select your gamertag to delete the local data from the console only.

    Make sure you're only deleting it from the console and not from everywhere or you'll lose that save permanently. After that just load Fallen Order and then continue as normal and you'll redownload the cloud version of the save.

    Can you try that and let me know if that helps?

7 Replies

  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    6 years ago
    Hi @Pekingese42,

    Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me know if this persists?
  • I just tried it. Nothing happened. Still freezes. Any other suggestions?

  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    6 years ago
    Hi @jdi1981,

    (These steps will only work if you have cloud saves enabled)

    If you highlight Fallen Order on the dashboard and then hit the Start button and select Manage Game you should see an option on the left that says Saved Data, select that and then select your gamertag to delete the local data from the console only.

    Make sure you're only deleting it from the console and not from everywhere or you'll lose that save permanently. After that just load Fallen Order and then continue as normal and you'll redownload the cloud version of the save.

    Can you try that and let me know if that helps?
  • I was fine till i got to Zeffo and random times it shuts down the whole system. It's just this game though. Not even very loud system that other games can do. I don't know if its the game or my system. I am on the latest 1.0.8 patch. I reinstalled too and cleared xbox cache. I heard when the game came out there was crash issues but wondering if this is still the case. Thanks!

  • I tried it but right as I got out of the tomb of eilram and so far no issues. Thank you so much!

  • Sorry for the late response but I did try both and none of them worked.

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