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Anonymous's avatar
Anonymous
10 years ago
SolvedApproved

Game freezes and crashes during matches, constantly.

For the past week or so, I have been having these random crashes during matches. There is nothing wrong with my computer, the specs are more than enough to handle the game. No over heating or anythin...
  • TapouTony420's avatar
    TapouTony420
    10 years ago

    @Yodaliciouss

    What are your in-game graphics settings?  I am asking this because even though you believe your PC is well above specs, it is actually borderline under spec.  This is because even though you have an i7, it is a laptop processor that is clocked alot slower @ 2.60Ghz, and your 960M is actually under spec.  You are also right at minimum for the RAM @ 8GB.

    Minimum PC System Requirements

    OS: 64-bit Windows 7 or later
    Processor (Intel): Intel i3 6300T @ 3.3Ghz or equivalent
    Memory: 8GB RAM
    Hard Drive: At least 40 GB of free space
    Graphics card (NVIDIA): nVidia GeForce GTX 660 2GB
    Graphics card (ATI): ATI Radeon HD 7850 2GB

    Here is the comparison of the minimum GTX 660 vs GTX 950M (your GPU):  http://gpuboss.com/gpus/GeForce-GTX-960M-vs-GeForce-GTX-660

TapouTony420's avatar
TapouTony420
10 years ago

@Yodaliciouss

Can you please post a DXdiag report so we can help assist you to see if there is anything we see in it that may be causing any issues?  Thanks.

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    DXDiag Report:

    Spoiler

    ------------------
    System Information
    ------------------
    Time of this report: 2/8/2016, 23:36:09
    Machine name: ARIES
    Operating System: Windows 10 Home 64-bit (10.0, Build 10240) (10240.th1.160104-1507)
    Language: English (Regional Setting: English)
    System Manufacturer: LENOVO
    System Model: 20349
    BIOS: 9ECN37WW(V2.01)
    Processor: Intel(R) Core(TM) i7-4720HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
    Memory: 8192MB RAM
    Available OS Memory: 8104MB RAM
    Page File: 3446MB used, 5937MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: 12
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 120 DPI (125 percent)
    DWM DPI Scaling: UnKnown
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Supported
    DxDiag Version: 10.00.10240.16384 64bit Unicode

    ---------------
    Display Devices
    ---------------
    Card name: Intel(R) HD Graphics 4600
    Manufacturer: Intel Corporation
    Chip type: Intel(R) HD Graphics Family
    DAC type: Internal
    Device Type: Full Device
    Device Key: Enum\PCI\VEN_8086&DEV_0416&SUBSYS_397817AA&REV_06
    Display Memory: 4164 MB
    Dedicated Memory: 112 MB
    Shared Memory: 4052 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: LGD044F
    Native Mode: 1920 x 1080(p) (60.020Hz)
    Output Type: Internal
    Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32
    Driver File Version: 10.18.0015.4256 (English)
    Driver Version: 10.18.15.4256
    DDI Version: 12
    Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
    Driver Model: WDDM 2.0
    Graphics Preemption: Primitive
    Compute Preemption: Thread group
    Miracast: Supported
    Hybrid Graphics GPU: Integrated
    Power P-states: Not Supported
    Driver Attributes: Final Retail
    Driver Date/Size: 7/18/2015 00:34:24, 36681912 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:

    Card name: NVIDIA GeForce GTX 960M
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 960M
    DAC type: Integrated RAMDAC
    Device Type: Render-Only Device
    Device Key: Enum\PCI\VEN_10DE&DEV_139B&SUBSYS_397817AA&REV_A2
    Display Memory: 6048 MB
    Dedicated Memory: 1995 MB
    Shared Memory: 4052 MB
    Current Mode: n/a
    Driver Name: nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
    Driver File Version: 10.18.0013.6175 (English)
    Driver Version: 10.18.13.6175
    DDI Version: 12
    Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
    Driver Model: WDDM 2.0
    Graphics Preemption: DMA
    Compute Preemption: DMA
    Miracast: Not Supported by Graphics driver
    Hybrid Graphics GPU: Discrete
    Power P-states: Not Supported
    Driver Attributes: Final Retail
    Driver Date/Size: 1/22/2016 21:31:27, 17116616 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:

    -------------
    Sound Devices
    -------------
    Description: Speakers (Realtek High Definition Audio)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0283&SUBSYS_17AA380A&REV_1000
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.7525 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 6/4/2015 13:20:26, 4486400 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Realtek Digital Output (Realtek High Definition Audio)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0283&SUBSYS_17AA380A&REV_1000
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.7525 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 6/4/2015 13:20:26, 4486400 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    *edited the DxDiag into a spoiler so the post is not as long / cluttered*

    • Anonymous's avatar
      Anonymous
      10 years ago
      Approved

      Images of the freeze/crash:

    • TapouTony420's avatar
      TapouTony420
      10 years ago

      @Yodaliciouss

      What are your in-game graphics settings?  I am asking this because even though you believe your PC is well above specs, it is actually borderline under spec.  This is because even though you have an i7, it is a laptop processor that is clocked alot slower @ 2.60Ghz, and your 960M is actually under spec.  You are also right at minimum for the RAM @ 8GB.

      Minimum PC System Requirements

      OS: 64-bit Windows 7 or later
      Processor (Intel): Intel i3 6300T @ 3.3Ghz or equivalent
      Memory: 8GB RAM
      Hard Drive: At least 40 GB of free space
      Graphics card (NVIDIA): nVidia GeForce GTX 660 2GB
      Graphics card (ATI): ATI Radeon HD 7850 2GB

      Here is the comparison of the minimum GTX 660 vs GTX 950M (your GPU):  http://gpuboss.com/gpus/GeForce-GTX-960M-vs-GeForce-GTX-660

      • Anonymous's avatar
        Anonymous
        10 years ago
        Approved

        well....... damn.

        I keep all my settings as low as possible to get the best performance.

        I haven't had any troubles of any kind up until the update so,

        I guess I have reached my limit then from what you're telling me? aha

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