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Anonymous's avatar
Anonymous
10 years ago
SolvedApproved

Game freezes and crashes during matches, constantly.

For the past week or so, I have been having these random crashes during matches. There is nothing wrong with my computer, the specs are more than enough to handle the game. No over heating or anythin...
  • TapouTony420's avatar
    TapouTony420
    10 years ago

    @Yodaliciouss

    What are your in-game graphics settings?  I am asking this because even though you believe your PC is well above specs, it is actually borderline under spec.  This is because even though you have an i7, it is a laptop processor that is clocked alot slower @ 2.60Ghz, and your 960M is actually under spec.  You are also right at minimum for the RAM @ 8GB.

    Minimum PC System Requirements

    OS: 64-bit Windows 7 or later
    Processor (Intel): Intel i3 6300T @ 3.3Ghz or equivalent
    Memory: 8GB RAM
    Hard Drive: At least 40 GB of free space
    Graphics card (NVIDIA): nVidia GeForce GTX 660 2GB
    Graphics card (ATI): ATI Radeon HD 7850 2GB

    Here is the comparison of the minimum GTX 660 vs GTX 950M (your GPU):  http://gpuboss.com/gpus/GeForce-GTX-960M-vs-GeForce-GTX-660

Anonymous's avatar
Anonymous
10 years ago
Approved

DXDiag Report:

Spoiler

------------------
System Information
------------------
Time of this report: 2/8/2016, 23:36:09
Machine name: ARIES
Operating System: Windows 10 Home 64-bit (10.0, Build 10240) (10240.th1.160104-1507)
Language: English (Regional Setting: English)
System Manufacturer: LENOVO
System Model: 20349
BIOS: 9ECN37WW(V2.01)
Processor: Intel(R) Core(TM) i7-4720HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
Memory: 8192MB RAM
Available OS Memory: 8104MB RAM
Page File: 3446MB used, 5937MB available
Windows Dir: C:\WINDOWS
DirectX Version: 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DxDiag Version: 10.00.10240.16384 64bit Unicode

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 4600
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0416&SUBSYS_397817AA&REV_06
Display Memory: 4164 MB
Dedicated Memory: 112 MB
Shared Memory: 4052 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LGD044F
Native Mode: 1920 x 1080(p) (60.020Hz)
Output Type: Internal
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32
Driver File Version: 10.18.0015.4256 (English)
Driver Version: 10.18.15.4256
DDI Version: 12
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 2.0
Graphics Preemption: Primitive
Compute Preemption: Thread group
Miracast: Supported
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 7/18/2015 00:34:24, 36681912 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:

Card name: NVIDIA GeForce GTX 960M
Manufacturer: NVIDIA
Chip type: GeForce GTX 960M
DAC type: Integrated RAMDAC
Device Type: Render-Only Device
Device Key: Enum\PCI\VEN_10DE&DEV_139B&SUBSYS_397817AA&REV_A2
Display Memory: 6048 MB
Dedicated Memory: 1995 MB
Shared Memory: 4052 MB
Current Mode: n/a
Driver Name: nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
Driver File Version: 10.18.0013.6175 (English)
Driver Version: 10.18.13.6175
DDI Version: 12
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 2.0
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Discrete
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 1/22/2016 21:31:27, 17116616 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:

-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0283&SUBSYS_17AA380A&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7525 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 6/4/2015 13:20:26, 4486400 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0283&SUBSYS_17AA380A&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7525 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 6/4/2015 13:20:26, 4486400 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

*edited the DxDiag into a spoiler so the post is not as long / cluttered*

TapouTony420's avatar
TapouTony420
10 years ago

@Yodaliciouss

What are your in-game graphics settings?  I am asking this because even though you believe your PC is well above specs, it is actually borderline under spec.  This is because even though you have an i7, it is a laptop processor that is clocked alot slower @ 2.60Ghz, and your 960M is actually under spec.  You are also right at minimum for the RAM @ 8GB.

Minimum PC System Requirements

OS: 64-bit Windows 7 or later
Processor (Intel): Intel i3 6300T @ 3.3Ghz or equivalent
Memory: 8GB RAM
Hard Drive: At least 40 GB of free space
Graphics card (NVIDIA): nVidia GeForce GTX 660 2GB
Graphics card (ATI): ATI Radeon HD 7850 2GB

Here is the comparison of the minimum GTX 660 vs GTX 950M (your GPU):  http://gpuboss.com/gpus/GeForce-GTX-960M-vs-GeForce-GTX-660

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    well....... damn.

    I keep all my settings as low as possible to get the best performance.

    I haven't had any troubles of any kind up until the update so,

    I guess I have reached my limit then from what you're telling me? aha

    • TapouTony420's avatar
      TapouTony420
      10 years ago

      @Yodaliciouss

      Yea I hate to tell users that their PC is not as great as they thought.  Thank you though for taking it so well.  99.99% of the time I tell people that, they get pissed off and rant at me, so I really appreciate your reaction.

      However, one idea that may help you with your crashes (even though I know it is not a preferred way to play) is to switch your "Display Mode" option from Fullscreen to either "Borderless Windowed Mode" or "Windowed Mode".  Borderless Windowed Mode would be the best of the two as you will only get the small bar on the top of the screen and a very thin border around the rest of the screen.  Windowed mode will have this and also the taskbar will show up at the bottom, so it is not as appealing to play with.

      • Anonymous's avatar
        Anonymous
        10 years ago
        Approved

        Well you took the time out of your day to help me so I can only be grateful. In the end,

        its just a game and I only really get on to try and work my way to a 2.0 K/D from my 1.72 lol

        The only reason I got the china made trash of a laptop is because my dad asked for my old

        computer in exchange for whatever was at bestbuy aaand this was the best they had as far

        as laptops went so I grabbed it.

        Funny thing is, they told me it would easily play StarCitizen!!! lolol I might not have the best

        knowledge of rigs but I sure as hell know when someone is blowing smoke up my * and

        you sir.. were not doing that. you've been very helpful and to the point. I don't think I could

        have asked for better assistance, even from EA :P

        I haven't even heard a word from them so actually, you HAVE given me better assistance

        than them hahaha but seriously, thanks for all the help mate!

  • HSF_Gabri95's avatar
    HSF_Gabri95
    10 years ago

    Hi, I have the same problem; the game crashes and freezes during matches, constantly, but only since a week or two.

    The file is DXDiag of my laptop and I know that it is far away from the minimum requirements, but I had tried demo and everything gone good. I bought the game in Day One and play for 2 months without problems. No more on Februar.

    My answer is easy: is it possible that my pc support the game for months and than suddenly works no more?

    Sorry for the bad english or mistakes and thanks for the future answer.

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