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Anonymous's avatar
Anonymous
10 years ago
SolvedApproved

Game won't start on Xbox One - sticks on loading screen - goes back to dashboard

I've installed the game from disc on Xbox One, and updated it - when trying to launch the game it just displays the front screen with no text for approx. 10 seconds and then goes back to the Xbox dashboard.

I've uninstalled, and re-installed and updated the game 5 times and keep getting the same result. 

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    Fixed it - had to "Restore Factory Defaults" in the Settings menu - this wiped the whole xbox clean including downloads, all game saves etc - like getting an xbox brand new out of the box.

    As soon as set up was completed, I installed Battlefront first and it worked first time.

    Major pain to have to go to this length to get a game to work, but marginally better than buying a game on launch day just to look at the box.

5 Replies

  • i have a solution, hard reset (unplug your system and leave for 2 minutes) and try again, worked for me

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    :-(  No joy - thanks for the pointer though

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    Fixed it - had to "Restore Factory Defaults" in the Settings menu - this wiped the whole xbox clean including downloads, all game saves etc - like getting an xbox brand new out of the box.

    As soon as set up was completed, I installed Battlefront first and it worked first time.

    Major pain to have to go to this length to get a game to work, but marginally better than buying a game on launch day just to look at the box.

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    Shadowfax1991,

    Thanks a ton, I was just about to hit Factory Default then I saw your message. Myself and my saved game data thank you!

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    Thanks!  A hard power off worked for me as well.  We have the digital download version of the game. I appreciate the help!!