Han Solo Error
Video Link: https://www.youtube.com/watch?v=KVlT9JGqfwo It is with that unbearable light all the time. All other Heros working perfectly in all game modes, only Han Solo has this error in the hero...
Forum Discussion
EA_David
Community Admin
Community Admin@esgumeladobr Hey, this is usually due to using a below-spec GPU.
However I still want to gather info, can you post a link to your dxdiag?
Hopefully a driver update or patch on our end can eliminate this.
https://help.ea.com/en/article/how-to-gather-dxdiag-information/
Thanks.
AMD Catalyst™ 15.11.1 Beta
AMD Catalyst™ Display Driver version 15.201.1151.1010Spoiler------------------
System Information
------------------
Time of this report: 11/20/2015, 16:19:24
Machine name: DESKTOP-7C4NDPE
Operating System: Windows 10 Pro 64-bit (10.0, Build 10240) (10240.th1.150709-1700)
Language: Portuguese (Regional Setting: Portuguese)
System Manufacturer: MSI
System Model: MS-7693
BIOS: V22.3
Processor: AMD Phenom(tm) II X4 965 Processor (4 CPUs), ~3.4GHz
Memory: 16384MB RAM
Available OS Memory: 16346MB RAM
Page File: 3080MB used, 15265MB available
Windows Dir: C:\Windows
DirectX Version: 11.2
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10240.16384 64bit Unicode------------
DxDiag Notes
------------
Display Tab 1: The file aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Input Tab: No problems found.--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)---------------
Display Devices
---------------
Card name: AMD Radeon HD 5700 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x68B8)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_68B8&SUBSYS_D132174B&REV_00
Display Memory: 4850 MB
Dedicated Memory: 1010 MB
Shared Memory: 3840 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: SyncMaster
Monitor Id: SAM0604
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1404 (English)
Driver Version: 15.201.1151.1010
DDI Version: 11.2
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 11/13/2015 19:38:14, 1479768 bytes
WHQL Logo'd: No
WHQL Date Stamp: None
Device Identifier: {D7B71EE2-2BF8-11CF-8771-38F1BEC2C535}
Vendor ID: 0x1002
Device ID: 0x68B8
SubSys ID: 0xD132174B
Revision ID: 0x0000
Driver Strong Name: oem37.inf:cb0ae4147898f556:ati2mtag_Evergreen:15.201.1151.1010😛ci\ven_1002&dev_68b8
Rank Of Driver: 00D12001
Video Accel: ModeMPEG2_A ModeMPEG2_C
DXVA2 Modes: DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeVC1_VLD
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled---------------
Diagnostics
---------------Windows Error Reporting:
+++ WER0 +++:
Falha no bucket 120357429973, tipo 4
Nome do Evento: APPCRASH
Resposta: Não disponível
ID do CAB: 0
Assinatura do problema:
P1: starwarsbattlefront.exe
P2: 1.0.4.22789
P3: 5644b52d
P4: atidxx64.dll
P5: 8.17.10.625
P6: 56464958
P7: c0000005
P8: 000000000067332d
P9:
P10:
Arquivos anexados:
C:\Users\Esgumelado\AppData\Local\Temp\WER1CF5.tmp.WERInternalMetadata.xml
Esses arquivos podem estar disponíveis em:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_starwarsbattlefr_b2012939a459fc9e73a974159feb71899b39_f24337b3_24ea30fa
Símbolo da análise:
Verificando novamente solução: 0
ID do Relatório: e2abd111-6ab3-489a-88ad-3769981e32e1
Status do Relatório: 0
Bucket com hash: 89ba9b6a9f4ec81a489e968a924d8506
+++ WER1 +++:
Falha no bucket 120356891809, tipo 4
Nome do Evento: APPCRASH
Resposta: Não disponível
ID do CAB: 0
Assinatura do problema:
P1: starwarsbattlefront.exe
P2: 1.0.4.22789
P3: 5644b52d
P4: starwarsbattlefront.exe
P5: 1.0.4.22789
P6: 5644b52d
P7: c0000005
P8: 0000000003e7e539
P9:
P10:
Arquivos anexados:
C:\Users\Esgumelado\AppData\Local\Temp\WER7913.tmp.WERInternalMetadata.xml
Esses arquivos podem estar disponíveis em:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_starwarsbattlefr_6a6da56441dac2ef7b7ba520bfe25fa6cb932e1b_f24337b3_2094bf82
Símbolo da análise:
Verificando novamente solução: 0
ID do Relatório: dba7a8a3-9960-4b69-a481-1f36bed9d636
Status do Relatório: 0
Bucket com hash: 811fa863f3b6966c763b804c2fa5040d
+++ WER2 +++:
Falha no bucket 133242736343, tipo 5
Nome do Evento: MoAppCrash
Resposta: Não disponível
ID do CAB: 0
Assinatura do problema:
P1: Microsoft.Windows.Cortana_1.4.8.152_neutral_neutral_cw5n1h2txyewy
P2: praid:CortanaUI
P3: 10.0.10240.16384
P4: 559f3d35
P5: aticfx64.dll
P6: 8.17.10.1404
P7: 56464c87
P8: c0000005
P9: 00000000000453fc
P10:
Arquivos anexados:
C:\Users\Esgumelado\AppData\Local\Temp\WERF5F9.tmp.WERInternalMetadata.xml
Esses arquivos podem estar disponíveis em:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.Window_b66ab235cf69ca8eec7a015add33069173faa8_d9931612_1a80ff9e
Símbolo da análise:
Verificando novamente solução: 0
ID do Relatório: 9d68ea17-fc00-4612-968b-9a1dc2569c3d
Status do Relatório: 0
Bucket com hash: d9ab8b134b30ef515debfe1c39c66f12
+++ WER3 +++:
Falha no bucket 120356891809, tipo 4
Nome do Evento: APPCRASH
Resposta: Não disponível
ID do CAB: 0
Assinatura do problema:
P1: starwarsbattlefront.exe
P2: 1.0.4.22789
P3: 5644b52d
P4: starwarsbattlefront.exe
P5: 1.0.4.22789
P6: 5644b52d
P7: c0000005
P8: 0000000003e7e539
P9:
P10:
Arquivos anexados:
C:\Users\Esgumelado\AppData\Local\Temp\WER2997.tmp.WERInternalMetadata.xml
Esses arquivos podem estar disponíveis em:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_starwarsbattlefr_6a6da56441dac2ef7b7ba520bfe25fa6cb932e1b_f24337b3_0c844740
Símbolo da análise:
Verificando novamente solução: 0
ID do Relatório: 43f5a1d7-dbdd-4060-924e-ab5542317df9
Status do Relatório: 0
Bucket com hash: 811fa863f3b6966c763b804c2fa5040d
+++ WER4 +++:
Falha no bucket , tipo 0
Nome do Evento: PnPRequestAdditionalSoftware
Resposta: Não disponível
ID do CAB: 0
Assinatura do problema:
P1: x64
P2: HID\VID_0810&PID_0003&REV_0106
P3: 10.0.0.0
P4: 0416
P5: input.inf
P6: *
P7:
P8:
P9:
P10:
Arquivos anexados:
C:\Users\Esgumelado\AppData\Local\Temp\WER831.tmp.WERInternalMetadata.xml
Esses arquivos podem estar disponíveis em:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_x64_3768c2cb010e4f7e7c3db67547d23a6a40d528_00000000_05ee206b
Símbolo da análise:
Verificando novamente solução: 0
ID do Relatório: 31f7dd69-8e1a-11e5-9bfe-d8cb8a852ef6
Status do Relatório: 8192
Bucket com hash:
+++ WER5 +++:
Falha no bucket , tipo 0
Nome do Evento: PnPRequestAdditionalSoftware
Resposta: Não disponível
ID do CAB: 0
Assinatura do problema:
P1: x64
P2: USB\VID_0810&PID_0003&REV_0106
P3: 10.0.0.0
P4: 0416
P5: input.inf
P6: *
P7:
P8:
P9:
P10:
Arquivos anexados:
C:\Users\Esgumelado\AppData\Local\Temp\WER840.tmp.WERInternalMetadata.xml
Esses arquivos podem estar disponíveis em:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_x64_d9e92c25ae8a5c316b772f2d20a52b9dffd7e426_00000000_05ee1e58
Símbolo da análise:
Verificando novamente solução: 0
ID do Relatório: 31f9166f-8e1a-11e5-9bfe-d8cb8a852ef6
Status do Relatório: 8192
Bucket com hash:
+++ WER6 +++:
Falha no bucket , tipo 0
Nome do Evento: PnPGenericDriverFound
Resposta: Não disponível
ID do CAB: 0
Assinatura do problema:
P1: x64
P2: USB\VID_0810&PID_0003&REV_0106
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Arquivos anexados:
C:\Users\Esgumelado\AppData\Local\Temp\WER765.tmp.WERInternalMetadata.xml
Esses arquivos podem estar disponíveis em:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_x64_bb30dd13ec6d5c892a2dd6a8655ab0c279b17c57_00000000_05ee1c64
Símbolo da análise:
Verificando novamente solução: 0
ID do Relatório: 31f9166e-8e1a-11e5-9bfe-d8cb8a852ef6
Status do Relatório: 8192
Bucket com hash:
+++ WER7 +++:
Falha no bucket , tipo 0
Nome do Evento: PnPGenericDriverFound
Resposta: Não disponível
ID do CAB: 0
Assinatura do problema:
P1: x64
P2: HID\VID_0810&PID_0003&REV_0106
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Arquivos anexados:
C:\Users\Esgumelado\AppData\Local\Temp\WER766.tmp.WERInternalMetadata.xml
Esses arquivos podem estar disponíveis em:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_x64_4ce5b17d7824f9baf52c8c61910c014355aa67_00000000_05ee1b1b
Símbolo da análise:
Verificando novamente solução: 0
ID do Relatório: 31f7dd68-8e1a-11e5-9bfe-d8cb8a852ef6
Status do Relatório: 8192
Bucket com hash:
+++ WER8 +++:
Falha no bucket , tipo 0
Nome do Evento: PnPRequestAdditionalSoftware
Resposta: Não disponível
ID do CAB: 0
Assinatura do problema:
P1: x64
P2: HID\VID_0810&PID_0003&REV_0106
P3: 10.0.0.0
P4: 0416
P5: input.inf
P6: *
P7:
P8:
P9:
P10:
Arquivos anexados:
C:\Users\Esgumelado\AppData\Local\Temp\WER831.tmp.WERInternalMetadata.xml
Esses arquivos podem estar disponíveis em:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_x64_3768c2cb010e4f7e7c3db67547d23a6a40d528_00000000_cab_039e084f
Símbolo da análise:
Verificando novamente solução: 0
ID do Relatório: 31f7dd69-8e1a-11e5-9bfe-d8cb8a852ef6
Status do Relatório: 4
Bucket com hash:
+++ WER9 +++:
Falha no bucket , tipo 0
Nome do Evento: PnPRequestAdditionalSoftware
Resposta: Não disponível
ID do CAB: 0
Assinatura do problema:
P1: x64
P2: USB\VID_0810&PID_0003&REV_0106
P3: 10.0.0.0
P4: 0416
P5: input.inf
P6: *
P7:
P8:
P9:
P10:
Arquivos anexados:
C:\Users\Esgumelado\AppData\Local\Temp\WER840.tmp.WERInternalMetadata.xml
Esses arquivos podem estar disponíveis em:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_x64_d9e92c25ae8a5c316b772f2d20a52b9dffd7e426_00000000_cab_17d6084f
Símbolo da análise:
Verificando novamente solução: 0
ID do Relatório: 31f9166f-8e1a-11e5-9bfe-d8cb8a852ef6
Status do Relatório: 4
Bucket com hash:- Never had problems running Battlefield 3 and 4, Hardline , GTA V and Star Wars have some problems that are not relaciinados my hardware configuration, are common even in higher settings . The unusual unique is being the Han Solo problem, only that character 's okay . This occurs even when im not playing with him , even when he is with other players.
- EA_David
@esgumeladobr Yep that machine is below spec, most clearly on the VRAM requirements. Often games will run below spec, but with frame drops and other oddness.
I'd say this falls under "oddness", but hopefully a driver or game update can get around this issue. However for now I'm not aware of any workaround.Good morning, I changed my video card for testing and the problem continues. I have two video card , but the crossfire does not work well in the SW, tip EA was off it and wait for correction in the next ATI video drive. I will buy an ATI R9 290 next week and i will put the results here. There's another problem, the main sound ( voices and some effects ) some during the game , I have several friends with the same problem. Do you know any solution for this ? Thank you
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