@M49BALLS wrote:SAme issues for my son also. Dont understand why EA is bypassing xbox parent consent. To clear this up why doesnt EA create a parental consent option?! Apparently this issue with children online access has been going on for a few years. EA IS PRETTY DAMN LAME!!!!!!!!!!
The EA parental consent option is a good idea, they should implement that if they don't want to just use the Xbox parental settings.
I read somewhere of a solution and it worked for me.
I went into my sons Microsoft account, not on the xbox but on the website, there I was able to change his date of birth. Once it was saved I logged back into the xbox loaded his profile and Star Wars connected straight away. One happy little fella.
In order to find the email address associated with his account I opened his profile on the Xbox and in Settings, Sign in, Security & Passkey option. I found the email address.
Once I had the address I logged into his Microsoft Account and under Your Profile, Edit Personal Info I was able to change his Date of Birth.
Hope this helps and works for everyone else.
@Hales27 wrote:I read somewhere of a solution and it worked for me.
I went into my sons Microsoft account, not on the xbox but on the website, there I was able to change his date of birth. Once it was saved I logged back into the xbox loaded his profile and Star Wars connected straight away. One happy little fella.
In order to find the email address associated with his account I opened his profile on the Xbox and in Settings, Sign in, Security & Passkey option. I found the email address.
Once I had the address I logged into his Microsoft Account and under Your Profile, Edit Personal Info I was able to change his Date of Birth.Hope this helps and works for everyone else.
When did you try this solution? The only reason I ask is that I don't think it's possible to change the Date of Birth on a Microsoft account anymore. I tried looking for the option on my son's account around the time of posting the opening post and couldn't find it and the Microsoft support chat line said they were unable to change it as well.
@Hales27 wrote:
I did this today, 28-12-2015. I am in the UK if that makes a difference. My Sons Microsoft account is not linked to mine it's independent, maybe that's why I could change the DOB
OK, thanks, I will have to take another look at it. His is linked to mine via the Family settings though so that may be the cause of the problem.
