Forum Discussion

2 years ago

Solved

star wars jedi survivor crashes

I bought the game in EGS run it and it crashes after 10-15 minutes of the game, displaying this in CrashReportClient.ini

[CrashReportClient]
bHideLogFilesOption=false
bIsAllowedToCloseWithoutSending=true
CrashConfigPurgeDays=2
CrashReportClientVersion=1.0
DataRouterUrl="https://unreal.backtrace.io/post/birddog/d94167fcb977bf44de0b1e6b7a8a9333d71bd82877949aceed250c248efb9568"

my system:

windows 11

i7-12700

rtx 3080 10gb

ddr5 32gb

ssd nvme 1tb

EA_Illium
2 years ago
Hi @Petr0v1c4

Thanks for reaching out to the community on Answers HQ!

Can we try the following steps, if you have not so far?

Repair/Verify your game based on which client you are launching from

EA App - Repair (Library > Tile Dots > Repair)

EA App's Cache (Top Left Menu > Help > App Recovery)

Check for other applications that may be limiting EA App or Game performance

Run the System File Checker tool then Check for Windows and GPU updates

Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues

Restart your device in Clean Boot mode, then just try running the client and game

If anything changes let us know,

Cheers!

6 Replies

EA_Illium
EA Staff (Retired)
2 years ago
Hi @Petr0v1c4

Thanks for reaching out to the community on Answers HQ!

Can we try the following steps, if you have not so far?

Repair/Verify your game based on which client you are launching from

EA App - Repair (Library > Tile Dots > Repair)

EA App's Cache (Top Left Menu > Help > App Recovery)

Check for other applications that may be limiting EA App or Game performance

Run the System File Checker tool then Check for Windows and GPU updates

Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues

Restart your device in Clean Boot mode, then just try running the client and game

If anything changes let us know,

Cheers!
brandonleemalso
2 years ago
I have the same issue. I followed the advice from EA, verified files, rebooted, closed all background apps, checked drivers, checked for updates of all kinds. It still crashed. Happens during intense battles usually every 12-20 minutes. I have low graphics settings. My build is a ryzen 9 5600 and a Radeon 7900xtx with 32 gb ram. I don’t have over heating or bottlenecking or anything. The crashes get progressively worse the more I play through. After checking forums this is common for almost all builds. Game needs a patch
brandonleemalso
2 years ago
Update: I reset my entire PC with a file delete, reinstalled windows, drivers, etc and it still crashes during gameplay. Any help? I literally ran out of all options and it’s not like this game is still unplayable after a year and a half because that would just be unacceptable.
IEatYourBaby
Rising Newcomer
7 months ago
I am having the same issue and none of these steps fixed it, game worked fine for 54 hours now it wont run
Oddball-Tom
New Novice
6 months ago
I have the same issue. I played Jedi Fallen order with no issues what so ever. Now I have Survivor and can't finish the game because it always locks up and crashes at Rendezvous with Ceres Contact inside the Penitent Chamber.
I reloaded the game, did all the repairs jumped through all the hoops and nothing works. To me, there is a glich in the game that no one wants to fix. There is nothing wrong with my PC.
Somebody at EA must have a fix for this! Most frustrating!!
topcarlos2017
Newcomer
5 months ago
have the same problem, I tried everything, I have Win 11 Pro, Core Ultra 9 285, 48 GB RAM, NVIDIA RTX 5080, and nothing, the game crashes, I need a solution and a refund.