how do i provide proof of purchase for steam?
I keep trying to provide proof of purchase for my steam games but the EA agents just keep ignoring it and telling me it's wrong. What's missing from these images? What SPECIFICALLY is missing? I've looked at the EA article on this subject https://help.ea.com/za/help/account/how-to-provide-proof-of-purchase/ for a while now so DON'T just send me that and call it a day. I want to know SPECIFICALLY what's wrong with my pictures and why do they keep getting turned down? (Note: I'll attach examples of my proof of purchase images, however these are edited variations to keep certain information safe and I'm very much more than aware that editing them isn't allowed in the real thing so don't bring it up to me because that's not the issue here).
To confirm we are unable to assist with account or order issues here on the Answers HQ forums.
It looks like we are already looking at the correct Help Article for providing Purchase Information.
Please be sure your information has all of the following:
- Web address bar/page URL
- Product Code (if you got one)
- Description or name of product you purchased
- Confirmation number (Transaction ID or Invoice)
- Email address (if possible)
- Username
- Date and time of the purchase
- Price paid
For additional assistance please reach out to our support with the following link:
Thanks!
