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Ns232423's avatar
Ns232423
Newcomer
24 days ago

jedi: Fallen Order/survivor DirectX launching issues

I can't get into the game even thought i have the GPU and everything else to load in, i still can't launch them both. For Jedi: Fallen order it says "DX11 Feature level 10.0 is required to run the engine." Even though i have DX 12 which should be able run it. For Jedi: Survivor it says "DX12 is not supported on your system. Try Running without the -dx12 or -d3d12 command line argument." Which im really confused to do to fix it.

Jedi: Fallen Order:

 

Jedi: Survivor:

If u know what I can do, please reply and try to help me. If you need info about my computer, just ask in replies.

bug
pc
sw jedi fallen order
technical issues

2 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    19 days ago

    Hi there, thanks for sharing those error messages.

    Since both Jedi: Fallen Order and Jedi: Survivor are reporting DirectX-related errors, we’ll need a little more information about your PC before we can narrow down what’s happening.

    Please attach a DxDiag: https://help.ea.com/en/articles/technical-issues/dxdiag-information-pc/ 

    If your PC has both integrated and dedicated graphics, you can also make sure the games are using the dedicated GPU by going to Windows Settings → System → Display → Graphics, selecting the game, and setting it to High performance. Windows allows you to choose the higher-performance GPU for individual games when multiple GPUs are available.

    Once you attach the DxDiag, we can take a closer look at the system and see what’s causing the DirectX errors.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    10 days ago

    Hi there,

    Just checking in to see if you're still experiencing this issue. If you still need a hand, let us know and we'll be happy to help.

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