How long does it normally take to get cosmetics back? [Squadrons]

For some context, I had every Twitch Drop for this game claimed back in 2020-2021. I had all the cosmetics on PS4. After swapping to a PS5 in 2022(and getting rid of the PS4, making sure I had all my saves and such) I had no access to the cosmetics and any that were equipped on my ships/characters just had me with the default stuff equipped instead. I had that issue resolved around mid-2022 and I had no other issues until that PS5 broke and I had it replaced. Now, logging into the game again, the cosmetics are missing from my account  AGAIN. I am using the same PlayStation account, the same save data from cloud storage, same SSD, ect, ect. How long on average does it take for these items to come back? Contacting support hasn't helped as the past few times I was told I have the cosmetics on my account already and I should be able to view/equip them, but they aren't there (not even for purchase for Glory.) I know it's just cosmetics, but I would still like to have these items back as I really liked the purple colors of them. (Sorry for how low-quality this picture is, I dug it out of an old, corrupted USB that barely functioned.)