how to return a game
I finally bought Star Wars:Battlefront 3 after it went on sale. When I opened it it was really slow and the servers were always down. Single player gets really repetitive. So I tried to return it but...
Forum Discussion
The semi-automatic functions of the Great Game Guarantee expire 24 hours after you start playing. After that, with a Game Adviser in a good mood, he / she may give you a no hassle refund, it's up to him / her how friendly this goes. They are not here at AHQ.
Online, mail and phone order sales
Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods aren’t faulty. Sales of this kind are known as ‘distance selling’.
You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they’ve told you.
You must refund the customer within 14 days of receiving the goods back. They don’t have to provide a reason.
this is the law so there you go
I don't care. I sell nothing, I refund nothing. That law has no relevance to the Great Game Guarantee that is as close to automatic as it can be.
Whatever There is only one law in the land and origin have to stick by it regardless.
Wherever you found that law, it DOES NOT apply to the Origin Great Game Guarentee as it's policy is very clearly stated. Also, in the OP's case, he said he "opened it", which sounds like he bought a physical copy of the game, which the GGG doesn't even cover, nor Origin sells physical copies. @Cm0904 will have to contact the retailer he purchased it from and deal with them for a refund, and if he did purchase a digital copy over Origin, he is at the mercy of the GGG.
