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Anonymous's avatar
Anonymous
10 years ago
Solved

Hutt Contract - Purchase Failed

I am getting this Hutt Contract error on PS4 and have been experiencing them since April! I patiently waited for the Bespin release hoping that these would get fixed, but they still persist.
-When I attempt to purchase a Hutt Contract, I receive a “Purchased Failed” message. The Hutt Contract does not unlock and I lose the credits. I am unable to access any new content.
-Challenges and daily challenges no longer appear.

I am unable to unlock any of the content that I already paid for when I purchased the season pass. Feeling extremely frustrated & ripped off. EA, please refund me the $50 for the season pass or fix this. It is unbelievable that these issues have persisted for this long without any fixes. At least refund the thousands of credits I spent trying to unlock these challenges! It really irks me that I can't access content that I've already paid for, and it was EXPENSIVE. It also looks like many other users are having the same issue, but we've had no response.  

Tell me, is there ANY possibility of a refund or a fix at this point?? If not, you have literally stolen money from your users.

-Platform: ps4
-Reproducible 100% of the time
-Reproduce by attempting to purchase Hutt Contract
-Region: NA
-ISP: TWC

  • EA_David's avatar
    EA_David
    9 years ago

    Hi, I know this is an old issue, but if anyone is affected by the issue where the Hutt Contract purchase fails, please reach out to support. We should have a new way to assist affected users and get this cleared up. 

    http://help.ea.com/en/article/contact-ea-help/


    If you're not in the US, be sure to click the flag icon in the top right of the page to change the region.

    Thanks.

4 Replies

  • Anonymous's avatar
    Anonymous
    10 years ago

    I have the EXACT issue, and there is no response to it at this point, other than what I found here.

    [quote="Gibtion;361929"]They appear to be looking into it.
    http://starwars.ea.com/starwars/battlefront/forums/discussion/47604/star-wars-battlefront-bespin-known-issues%23latest[/quote]

    It's also jacked online when you check your career.

  • Anonymous's avatar
    Anonymous
    10 years ago

    Unfortunately, it doesn't look like they are even addressing the "Purchased Failed" bug, just progress resets / refresh issues. There's no mention of losing credits or being unable to unlock them at all. Extremely disappointing...

    "Hutt Contracts: Misc. Reports around Hutt Contracts not refreshing at the end of round screens and player reports of progress getting reset."

  • Anonymous's avatar
    Anonymous
    10 years ago

    Same her on the Xbox one can EA fix the problem

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    9 years ago

    Hi, I know this is an old issue, but if anyone is affected by the issue where the Hutt Contract purchase fails, please reach out to support. We should have a new way to assist affected users and get this cleared up. 

    http://help.ea.com/en/article/contact-ea-help/


    If you're not in the US, be sure to click the flag icon in the top right of the page to change the region.

    Thanks.

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