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Olexandr_Sanya's avatar
Olexandr_Sanya
2 years ago
Solved

I an unable to chat with tech support on ea help

So I want to chat with EA help tech support. I click on start a new case button (first image) but in result i am sent to this page https://help.ea.com/en/help/faq/using-ea-help/ Can someone please ...
  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    @Olexandr_Sanya 

    Try using a Chrome browser in incognito mode. Let me know if that helps or not.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@Olexandr_Sanya 

Thank you for those details. This is an account issue that an advisor is going to need to help with. Please follow these steps:

  1. Type EA Account into the search field
  2. Select the EA Account tile
  3. Click on See more topics
  4. Click on 'I need to update my EA account information'
  5. Click on the option for chat

That should let you start a chat with an advisor.

Olexandr_Sanya's avatar
Olexandr_Sanya
2 years ago

Sorry. But i do not see start chat button here.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Olexandr_Sanya 

    Try using a Chrome browser in incognito mode. Let me know if that helps or not.

    • Olexandr_Sanya's avatar
      Olexandr_Sanya
      2 years ago

      Now i see it. Thanks for help!

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @Olexandr_Sanya 

        No problem! If you have any other issues, please reach out again.

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