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Anonymous's avatar
Anonymous
10 years ago
SolvedApproved

I cant pre-load star wars battlefront 3 PC

It seems Im not the only one haveing this issue but I dont even see an optian to pre-load the game all I can do is look at the game details

10 Replies

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    10 years ago

    @Paczki7 Normally cases like this are due to the purchase process not completing yet. In Origin click Help > Order History, then you can check the status of the order. 

    Past this you might want to contact support, but the info on the order history page may help. 

    https://support.microsoft.com/en-us/kb/925896

    Thanks. 

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    I bought the game back in May

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    My bad I got a new card about a month ago but its weird it didn't take money out back in May

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    Went on my order history and it said processing and when i hover over it it says "we've billed you for this order but some items may not be delivered yet" when i ordered it in Septemver

  • I have the same issue, money was taken out days ago. I didn't get my head start. Origin is so inferior to Steam!

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    I have the exact same problem! It writes that I have been billed but the items have not been delivered yet! I have bought the game since September and money WAS taken out of my bank account. Please someone from EA fix this. Thank you.

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    Yeah, just checked and the money has been taken out of my aaccount

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    Same here. Ordered exactly a month ago and I've already went through it with my bank and they accepted it. Why is this happening? 

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