I'D LIKE TO RETURN HELP ME PLEASE

@DarthVenomTr Hey, please double check your statements to be sure that the double payment didn't go through, perhaps/hopefully the system caught the issue. 

If it did go through, please have your brother contact support, they can take a closer look at his account and make the changes that are needed. 

http://help.ea.com/en/article/contact-ea-help/

We do have an process for refunds called the great game guarantee, you can check it out here, but it might not be usable for refunding an accidental multi-purchase.

Thanks. 

@DarthVenomTr Hey, please double check your statements to be sure that the double payment didn't go through, perhaps/hopefully the system caught the issue. 

If it did go through, please have your brother contact support, they can take a closer look at his account and make the changes that are needed. 

http://help.ea.com/en/article/contact-ea-help/

We do have an process for refunds called the great game guarantee, you can check it out here, but it might not be usable for refunding an accidental multi-purchase.

Thanks. 

The game doesn't show up for a return option, it says within 24 hours of launch and I didn't launch it.