Ill be refunding this game
If EA does not address server connection and lag issues. EA_Tom posted a known issues thread today and theres absolutely no acknowledgement of server lag and connection issues, the lack of transpare...
Forum Discussion
Took the words right out of my mouth, my squad and I have also submitted refund requests for exactly the same reasons.
- @Sev-qt How did you justify refund request to steam? They have a 2 hour play policy or something.
Usually i just ask nicely and try to explain the situation. In this case the purpose of the game is multiplayer and it simply is broken. Therefore it does not function as expected at time if purchase.
If they give me any issues ill just throw an ACCC complaint in their face and make a complaint to my bank.
Unlike the USA, Australia actually has some decent consumer laws that will generally back you up.
Steam has normally been pretty good but two years ago they wouldnt refund Republic Commando and I had to smack them with an ACCC complaint before they gave in
@momouk32 wrote:
@Sev-qtHow did you justify refund request to steam? They have a 2 hour play policy or something.I just got my refund as well after almost 2 weeks and 20+ hours played.
I just cited the relevant sections in Australian Consumer Rights law about the game being a "defective" product (citing the multiplayer and fact it was the central factor and point of buying th egame - and that it was not in a playable state) and that under Australian Law defective products are entitled to a refund, repair, or replacement. As Steam was unable to replace or repair the situation, they had to refund me. I accepted the refund as a steam wallet - so at least they know ill spend that money with them again.
Pointed out that the legislation also provisions for if: "you would not have engaged in the product or service if you had known the nature and extent of the problem..." As I had no idea that the multiplayer was effectively defective when EA launched the game it stands to reason if I had, I never would have purchased it. I also pointed out that up to that point EA had not even acknowledged the issue and I was tired of waiting for them to resolve it.
I also pointed out that our consumer laws supercede a stores refund policy (a store can have a NO REFUND sign sitting on their counter and thats actually illegal because you can still have rights under consumer law) and that it applied to Online and Overseas retailers who do business in Australia as well.
Had the refund back within an hour.
