Jedi Fallen Order - game doesn't start after intro movie

Hi @Thinkshooter 

Would it be possible to try the following steps if you have not?

• EA App's Cache (Top Left Menu > Help > App Recovery) 
• Check for other applications that may be limiting EA App or Game performance
• Run the System File Checker tool then Check for Windows and GPU updates  
• Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues 
• Restart your device in Clean Boot mode, then just try running the client and game

Cheers!

Thanks.

- Cleared App cache

- Ran System File Checker

- Have latest GFX driver

- Tried the game again after Clean Boot.

-> No change.

Once again, the game itself loads to the menu fine, and the intro movie plays correctly. After that, I'm just thrown back to the main menu instead of beginning the actual game.

Please help - what else can I check. Thanks.

Hi @Thinkshooter 

Would it be possible to get a DxDiag and an EA app Error ID?

Thanks, I'm glad you're looking into this.

EA report ID: 4c946987-1360-4ceb-b78f-6ae9db64611a

I reproduced the issue just before submitting that.

Dxdiag screenshot is attached. If you need the whole dxdiag log, I would be more comfortable sending that in privately rather than publicly.

Found the private message feature. Sent it to you privately. Let me know if you need anything else.

Thanks. One of those resolved the issue. (Or maybe clean-installing the drivers helped.) Appreciate the assist.