Jedi Fallen Order Graphics Crash
I've seen this crash reported several times, but going through most of the suggested solutions has not worked for me.
The game is a Steam purchase running through the EA App. Steam redirected me here for assistance.
The error message given by the game:
LowLevelFatalError [File:Unknown] [Line: 200] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG')
There is also a notification from the AMD Adrenaline Software there was a driver timeout on my PC.
The game will freeze, go to a black screen, then either cause a CTD or a complete lockup which forces me to manually shut down my PC. The graphics crash originally happened randomly after 30+ minutes of gameplay, usually on a force echo. Now the game always freezes and crashes at the same point in game: facing Jaro on Dathomir in the force vision. I cannot proceed past this point without crashing.
I do not believe this error is due to the graphics card (such as an overheating issue), as this is the ONLY game to have this issue. Jedi Survivor runs perfectly on my system despite both games running on Unreal Engine 4.
My system:
Windows 11 - ensured it is up to date
iCore 7 14700k - since latest BIOS update, I've not had severe problems with my CPU
AMD Radeon RX 7900 XTX - Drivers are up to date using AMD Adrenaline software (version 24.7.1 as of this writing)
What I have tried:
1. Running the game without any mods.
2. Verifying the game files through Steam (the EA App doesn't have the repair function since the game is linked through Steam).
3. Verified Jedi Survivor functions correctly (which also runs by Steam through the EA App) so it's likely an issue directly with Jedi Fallen Order.
4. Running the game through both Steam and the EA App.
5. Using the Microsoft independent DirectX installer to hopefully ensure DirectX is installed correctly. However, given Jedi Fallen Order is the only game with this issue, I think DirectX is installed correctly.
6. Clearing the EA App Cache
7. Ensuring only Steam and the EA App are running so no other applications conflict. There may be something else, but it wouldn't be major application.
8. Verifying Windows is up to date.
9. Verifying my GPUs drivers are up to date.
10. Running commands through the command prompt (specifically "DISM /Online /Cleanup-Image /RestoreHealth" & "sfc /scannow")
11. Setting the game to windowed mode in the game settings.
About the only thing I haven't tried is turning off the XMP profile on my RAM, but I wanted to check for other possible solutions before I did that. Any insights would be appreciated. Thanks!
