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Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear
- 6 years ago
Hi Cade,
Thank you so much for your reply. I tried those steps in full and unfortunately it made no difference. The game still will not launch.
In addition, today I purchased a new laptop in preparation for a 3 week trip I'm taking next weekend. Unfortunately, with a completely clean Origin installation, the new laptop is doing exactly the same thing. I'm very disappointed as I was looking forward to playing the game while on vacation and right now that's looking to be not possible :-(
Are there any logs or further troubleshooting that I can perform? I looked in the Windows Event logs and didn't see anything, but I may not know exactly where to look.
Also, I've seen at least one other post on this forum where another user is having exactly the same problem.
Please help me to get this issue fixed.
Thank you again,
Craig
- 6 years ago@EA_Cade I did everything that it said, but nothing happpened
- EA_Cade6 years ago
Community Manager
- 6 years ago
Hello, I have the same problem. I did all the described steps and nothing. I'm sending a DxDiag file, will anyone help?
- 5 years ago
Why does the game need Epic Games to launch? Isn't it an EA Game? Ican't play without the Epic Games Lauincher
- 4 years ago
I, as well am having this problem, although it used to work and yet now it does not.
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